Gong Yuan Ma La Tang 宫源麻辣烫 Serangoon NEX

Food selection was limited and the beef was extremely tough. I ordered the fried egg and it was a real letdown, just oily and nothing else. The signature mala soup was underwhelming in both flavour and quality. Service was practically non-existent as everything was self-service. Not a place I’d return to.

Ask for normal stir fried mala, staff recommended the sesame dressing mala and it was very thick, jelat. Do not recommend.

Are y’all freaking serious? Dabao home mala tang to heat it up at home for supper. Ate almost half of it to pull out 2 strands of hair from my mouth. I know it’s not my hair because I have waist long hair and my hair was bundled up throughout. I decided to throw what’s left because who knows how many strands are in the bowl. Now I’m thinking whether I’ve swallowed any. DISGUSTING, i still can’t get the feeling of me pulling out hair from my mouth out of my head. 🤮🤮🤮

Food is ok Service is slow Feeling very thirsty after meal Good for individuals who want to occupy a big table during peak hours. In the first 20 minutes we were there only 1 order came out from the kitchen and there were empty tables/ takeaway orders. The cook was busy on the phone. Service staff does not manage the queue, customers walk in and choose their seats. Seems to be fixed price for all items on the counter.

serving raw meat to customers?? asked the cook to heat it up again but she refused as she said it was “already cooked” absolutely terrible experience.

𝙁𝙤𝙤𝙙: This eatery doesn't quite measure up to other similar places in terms of quality. The selection is limited, and the ingredients don't taste as fresh. The soup is particularly disappointing—very diluted and lacking in flavour. The condiments always seem to run out, and even when you request a top-up, they will just say that they have run out. Despite all these, I eat here often because it allows me to eat more vegetables. 𝙎𝙚𝙧𝙫𝙞𝙘𝙚: I've interacted with different staff over the years, and sadly, the service has been consistently unfriendly. If you don't hit the 300g minimum, the staff curtly says, "not enough," often with a frown. Sometimes, I combine with my husband's order to meet the weight, we received the same little amount of soup despite double the amount of ingredients picked. On requesting additional soup, responses varied from grudgingly handing over a small bowl to outright refusal, again with an unfriendly attitude. If you don't specify otherwise, they boil everything, including fried items like wontons, which then turn soggy and fall apart. Even when you request frying, they fry and then toss the fried items back into the soup. They do not accept requests to separate out the fried items. On one occasion when we visited in the evening, the staff kept reminding us they were closing—45 minutes before the actual closing time—even though we were already halfway through our food. 𝘼𝙩𝙢𝙤𝙨𝙥𝙝𝙚𝙧𝙚: The place is clean and usually has enough seating. Located in NEX, it is highly accessible too.

I found a centipede in my tomato soup—something I've never experienced before. It was really traumatic and has made me hesitant to eat Yong Tau Foo or Mala Tang in the future. I was so stunned that I called over the staff, then rushed to the washroom to vomit everything I had eaten. I didn’t manage to take a photo because I was too shocked and afraid to deal with the sight of such a large unknown object in my food. My mind went blank, and all I could think about was vomiting. After the meal, I quickly went to get some charcoal.

Pretty disappointing experience in terms of service. Reason being, it's peak hour and the shop is severely understaffed. 1 young guy manning the cashier + stocking up on ingredients + wiping the table, 1 young lady doing all the cooking. And 1 guy washing the bowls. To add on, place was small. There was an aunty that just blatantly cut everyone's queue and walked in. No staff stopped her. Poor control of situation & I can't blame them. Tables were placed so near each other, that getting out seat was difficult. However the food is not bad. Mild spicy level was just right.