Genki Sushi NEX brings the innovative kaiten-zushi (rotating sushi) experience to Serangoon Central, combining traditional Japanese conveyor belt dining with modern technology through their signature tablet ordering system. Located on NEX's fourth level, this popular Japanese restaurant allows diners to select dishes directly from the rotating conveyor belt or order fresh preparations via intuitive tablets at each table. The restaurant's special sushi train delivery system ensures hot, made-to-order items arrive precisely at your table, creating an engaging dining experience for all ages.
The extensive menu spans traditional Japanese cuisine including nigiri sushi, sashimi, maki rolls, gunkan, temaki, donburi rice bowls, udon, yakisoba noodles, and appetizers. Vegetarian options include avocado rolls, cucumber rolls, vegetable tempura rolls, and various vegetarian nigiri choices, ensuring accessibility for diverse dietary preferences. Popular categories include their Dai Man Zoku specialties, aburi sushi, and comprehensive takeaway sushi platters perfect for sharing or special occasions. The restaurant maintains freshness standards through continuous preparation and the efficient kaiten system.
Open Monday through Sunday from 11:00 AM to 10:00 PM at #04-21/22, Genki Sushi provides both the social experience of conveyor belt dining and modern convenience through their delivery partnerships with major food platforms. The restaurant's user-friendly tablet interface makes ordering accessible while preserving the excitement of traditional kaiten-zushi culture. Whether seeking a quick sushi lunch, family dinner, or exploring Japanese flavors, Genki Sushi NEX delivers fresh, quality Japanese cuisine with innovative service that appeals to both sushi enthusiasts and newcomers to Japanese dining.
Sushi is not bad, but for the price point against the quality and portion size, I think I'd still choose the other sushi place in the Japanese street.
The rice of the sushi here is pretty good, it's soft and got that nice vinegar taste. The lobster salad gunkan was not bad, but I personally prefer the lobster salad downstairs. The soft shell crab maki was bad though, the crab wasn't fried well and was quite tasteless. Kamo cheese maki was pretty good, I enjoyed the smoked duck instead of the typical ham.
Portions were really kind of small though. The lunch sets offered here are kind of inflexible, they don't allow any changes at all which I found strange as I was requesting to change the sushi to a cheaper option instead. However, the staff kindly explained this to me, so no gripes about the service here!
Overall, I don't think I'll be returning as I much prefer the other option downstairs.
zero .H
I visited this store at 2.30pm for lunch, seems like your staff Evan and one old man not welcoming. I request to sit at the table near to entrance as I’m not comfortable to sit at the bar cause it’s too squeeze. Why can’t sit during not busy hour ?? If busy hour I can understand. And the old man attitude is damn rude. We spending for comfortable not for your staff attitude
Rita Lim
The staff at this outlet is not responsive. No refill of green tea and when food is not serve they dun even bother to check even thought we ask 2 of the staff. Hopefully the management will look into it. Previously the staff here is much better.
MH Tham
Genki used to be a no-fail, especially for party platters. But a recent dinner delivery proved disappointing. Portions have shrunk significantly despite a price hike. The food quality has also dropped. The unagi was bony, the fried ebi tasted of old, refried oil, and the sukiyaki beef was unpleasantly gamey. Both the sushi rice and bento rice were overly sour, and the packaging arrived oddly oily. Even the condiments have become stingy. Sadly, what was once our go-to for reliable sushi may no longer be worth it.
葉凱萱
We had an extremely disappointing experience. Despite many empty tables, we were left waiting outside for a long time with no assistance. Several staff members saw us but completely ignored our presence.
When we finally got seated, the service continued to be slow and inattentive. We arrived at 3:20 PM and our initial sushi order only arrived nearly 30 minutes later. Attempts to ask for help were brushed off or ignored, and the staff showed little sense of responsibility.
Overall, it was a frustrating and unpleasant visit. Definitely not coming back.
joyce tan
We have always visited this outlet every weekend but it was the worst encounter today with all their staff members. Absolutely atrocious customer service. At least 4 staff that had the same atrocious attitude, likely new staff as we haven’t really seen them previously. We came at the exact time the app called our number yet they said they called us multiple times with no response. The app just called our number and we just arrived—they did not call us multiple times. When we asked how long we need to wait for our turn, they said we need to wait for another half hour. Obviously this will be the last time we are going to visit. Genki please fix your staff’s attitude. Zero customer service and they didn’t even bother to try to salvage the situation when it’s obviously their fault. They were just trying to give other customers the seats without even following the app bookings. So what’s the point of having an app that can pre book seats? Plus, why put the blame on your app customers when your staff are the one prioritising walk-in customers? Families with kids, please don’t bother coming cos their staff will just give you bad attitude.
Positive Reviews
Evelyn Ng
Go-to outlet with my family as it is near where we stay. food always arrive efficiently and quality of food is great. we love the monthly member promo and find ourselves coming back frequently. great for sushi lovers who wants quality, fuss free dining. looking forward to more new creation as always!
Dana de Leon
This place has become one of our go-to spots for a great meal. The food is consistently delicious, with a variety of options to satisfy every craving. The staff are friendly and attentive, making the experience even more enjoyable. Highly recommended for anyone looking for a reliable and tasty dining option!
Hana Nguyen
It tastes very good and it is very fresh we come here to eat very often sometimes if we don’t know where or what to eat we will come here .
Yvonne Lim
Food is good! N service is good as well. Will come back again.
Jamillie CHIA
Decent Jap food. Fun train experience. The kids love it! Green tea rice bowl was interesting. Tasted like a yummy bowl of porridge!
Wendy Gwee
First time visiting with my mom, surprising food was good and price are reasonable. The staffs are senior but so friendly, thoughtful — especially Becky at Nex branch she kept checking with us if everything ok do I need anything esle just let them knows. Excellent service despite they are senior and I’m so impressed. Will definitely come back again. Good job and well doneb
kavindi fernando
Newly released items from Genki Sushi was very delicious. Here are few for anyone new and interest of,
- Tori Paitan Ramen
- Triple stack Salmon Belly Gokaimori
- Akami Gokaimori
- Spicy Maze Soba
- Seafood Gokaimori
We are so exited for our next visit....
Would highy recommend to anyone and do not forget to try the new items at your visit.
@Genki Sushi Nex
Robin Choy Nam Lau
Good selection of sushi and cooked food, I like the seasonal menues. Fresh fish, cooked items are fried to order so piping hot. This location is always clean with good service! :)
Fadzil TSA
Always happy to be eating at Genki - food is good, affordable, and service is great! There’s always some form of promotion happening with new items to try.
Fresh salmon and maguro cubes mixed with a spicy garlic sauce, topped with avocado cubes. Choose between a base of Japanese rice or a crisp salad paired with ponzu sesame salad dressing.
