lynn c
Google should have an option for zero stars. This is the first time im coming to this outlet. When i went to the steam room, i already realised how dirty it is , there were black foot marks there and we were supposed to be barefooted in the room. 2nd, when i was sent to shower, the shower room floor was so slippery that i almost fell and hit my head. My feet however hit the glass door and now it is swollen. When i feedback this to their manager, all she could say was that they will take note. The shower room was dirty as well, there were moulds and black stains there, doesnt look like it was used before or washed before in the past few days. Do u want to pay at least $200 per treatment to shower in toilet that is dirtier than public swimming pool? Updates: i got a doc memo on the injury and requested for compensation of my present and future treatments and was rejected. My request for refund of my outstanding packages has also been rejected. Their team outlet manager (Jessie) and customer service manager (Amy) acknowledges there are lapses in the safety of the premises but are unwilling to bear any responsibility for this. Both have advised me to go ahead with CASE if i wish. To show that this outlet has a major issue pls see my review for other cheryl w outlet 2 years back