I'm glad that the mango flavored vegan ice cream is back. They also brought a new speciality drinks. I recommend everyone to try it. and happy there are also have speciality drinks for vegetarians！I'll try it next time!
Wong Xiang
5
Good service by staff, food quality never failed. Always consistent. Keep up the good work guys
horrid damien
1
Terrible service, rude staff. When i told the female staff my order, she said she couldn’t hear me and made me repeat, but when i repeated, she gave me the most disgusted and irritated look and turned away. Ok, i’d let that slide. then later on, i wanted to add additional toppings and this time another staff helped me to add toppings. That rude female staff heard my request and snatched the yogurt cup out of the other staff’s hands and straight up put down my request by saying “ No space already”- again with that disgusted look on her face. Excuse you, it’s not like i’m asking for free toppings? i’m a paying customer. There was clearly space at the top of the yogurt for more toppings. Thought i was exaggerating things, but after reading the other review about the service at this outlet, im pretty sure ur staff have an attitude problem and is affecting the quality of this outlet overall. I am utterly shocked and disappointed at the service i felt today. I spend my money at ur store still need to deal with your attitude? i won’t be returning as long as that staff continues working there and not improve her attitude. I am not the only one who feels this way as well, as seen in other reviews. Do make a thorough investigation in ur staffs’ service and make changes accordingly. I hope to not take further action.
Starlight Whispers
2
Terrible service at the counter. Put in my order for a vegan cup and the first thing she says is “huh?” It’s clearly written in bold behind her and if she is an employee of the place, should know what offerings are provided.
I repeat and she points to the machine being broken down. So there’s only dairy options. When choosing the topping she kept repeat “what topping” just those two words in a condescending way without giving any time to read the labels. Isn’t it for the customer to read so they know what they’re ordering?
Her face also looked like she’d rather be anywhere else than there. If this is the kind of customer service provided, why do we need humans manning the place? Wouldn’t a machine suffice? This occurs on a Saturday at around 2 p.m and it’s the woman with light brown hair. The other service staff was patient and allowed us enough time to pay.
Beatrice Ong
1
This outlet doesn’t serve vegan ice cream. I’m not sure why or how they can decide not to serve a product that the company is supposed to be selling.
Edit: came back to the outlet 1 month later and was told “this outlet does not serve vegan ice cream as there aren’t many orders”. So the vegan option isn’t occasionally out-of-stock. They simply refuse to sell it.
Nur hidayu
5
My current hyperfixation has been yole’s ibiza cups since i started working at nex. I didnt have quite a pleasant experience with my previous orders with chinese lady who seemed very half arsed in making my order. I rarely leave reviews. But today the person who made my ibiza cup made my entire day. Whoever you are uncle, thank you, you made it look so beautiful and it tasted ten times better than it usually does. Hope to have you around more often
chin wantheng
5
come so many time the service always the bestt
Every time i come Serangoon the first time, I must come here to eat their yogurt so delicious!!!😋😋recommend try theirs yogurt!! …
Maria Dolecka
3
Frozen yogurt itself is fantastic, my concern is rather the service. I get that working is not always entertaining but the service is absolutely low, the staff makes you feel very unwelcome and you can see that the last thing they want to do is to help a customer, rather they pray for you to disappear as soon as possible
Reina Tan
1
Taste: 1/5 because of the fruits
Service: 2/5
Affordability: 2/5
Will I come back again?: Maybe not but if yes not for the vegan flavour
Wanted to try the vegan, dairy-free new flavour as a lactose intolerant person myself thinking I will have another dairy-free dessert option.
They have an ongoing promotion for $2 off for the vegan flavours. There was mango and chocolate flavours only. When I want the chocolate. The service person she says chocolate doesn’t have the $2 off which is very confusing. But anyway paid $7plus for a small cup and it tastes so horrible, very weird aftertaste! It left a powdery residue on my tongue for days, my bf ate it too and the same thing happened to him. Very very disappointed.
And also wanted the strawberries but they seem to use frozen strawberries because it the colour looks so off.
Xander Chia
5
Healthy yogurt ice cream. Friendly staff. My kids love it.