UOB Branch - Serangoon Central Branch

13 Aug 2025. My 87 yr old mother’s ATM card expired. Needed help activating new card. Miss Yap at Counter 4 was most helpful and most patient. My mother’s hand isn’t steady, had trouble signing her signature accurately. Ms Yap had to reprint the forms. Really appreciate her assistance. Thank you so much.

Came down to the bank today, I must say I was very impressed with the service provided by the gentlemen named Eddie who was in blue uniform. Who gave me a wonderful first impression that he was warm and bubbly, interact with me for quite a bit and taught me many new useful skills regarding contactless ATM withdrawal. I don't understand and agree why he had a negative review recently, but none the less. I see the hard work and effort he has put in to make sure that the customer get their transaction done efficiently and effortlessly. Kudos to the young lad.

It is quite a hectic scene at this branch, as usual. In spite of this, I would like to compliment not a UOB staff, but the security personnel in uniform at the branch. His initiative extends to controlling the queue to ensure that it is orderly, plus helping customers who are unsure if their queue number has been called, or missed. His demeanor is kind, helpful and yet affirmative. His attitude deserves to be recognised

I want to express my sincere gratitude to your male colleague, EDDIE, who has been remarkable and thoughtful in helping my family members with their UOB mobile application. He was patient and kind and was very attentive to details of specific features in the application that needed more explanation. He was energetic and passionate despite the many questions given to him. Tremendous respect and admiration for this colleague who goes out of their way to do the best for the customer. I believe it isn't easy and can be challenging at times too. I hope that EDDIE can continue to carry out his work here in the long run, as I am almost certain that if there is any clarification I need help with, he will be the man I am looking out for, for his prompt response and swift confidence. That is what I look for and expect my transaction journey in the bank to be. He would be the missing piece of the puzzle needed in this workplace. Once again, thank you so much for being kind to me and my family member and making us feel confident and satisfied. I hope that he feels valued and his work is much appreciated. Also, sorry for any troubles!

I would like to commend Eddie for his exceptional service during my recent visit to the UOB Serangoon Central branch. He went above and beyond his duties to provide me with relevant insights and valuable information regarding the mobile application. As a first-time user with no prior knowledge, I greatly appreciated Eddie's patience and thoroughness in explaining the details. His clear and detailed coaching enabled me to quickly grasp the information, and I felt at ease throughout the process. Eddie’s dedication and commitment to ensuring a positive experience were truly remarkable. His approach not only demonstrated professionalism but also made me feel confident and comfortable with the application, especially as it can be overwhelming for new users. I believe Eddie's outstanding customer service is a true asset to the bank, and I highly recommend him for recognition. I sincerely hope that UOB considers retaining him as a permanent member of the team, as his efforts would undoubtedly benefit many other customers in the same way. Once again, kudos to Eddie for his excellent service and dedication.

1st visit impress with their digital q system missing my Q recd SMS to Q back. The officer is super helpful and nice. I went there to settle my property loan matter. My Q no 9019 on 2 Jul. Giving thumb up to the officer that I forget to take the name.

I recently had the pleasure of being assisted by Eddie at UOB Bank, and I must say, his professionalism, dedication, and exceptional customer service truly set him apart. From the moment I walked into the branch, Eddie greeted me with a warm smile and made me feel valued as a customer. What truly impressed me was Eddie’s genuine commitment to going above and beyond. He followed up promptly to ensure I was satisfied with the services provided. His positive attitude and willingness to help are a testament to his passion for his role and his dedication to UOB’s values. Eddie is an asset to UOB Bank - thank you, Eddie, for your outstanding support—you’ve made a lasting positive impression, and I look forward to seeing you again in the future!

I recently visited UOB Serangoon and had the pleasure of being assisted by DA Eddie, whose exceptional service transformed my visit. Eddie’s meticulous attention to detail, genuine patience, and clear communication turned a routine transaction into an outstanding experience. He took the time to explain every step in a clear and concise manner, ensuring I felt heard, informed, and valued. His proactive approach and unwavering commitment to customer satisfaction set him apart as a truly exemplary team member. I sincerely hope that his remarkable efforts are recognized in his performance review, as Eddie is an invaluable asset to the company. Thank you, Eddie, for making my experience not only smooth but also memorable!

I would like to express my appreciation for Eddie at the UOB Serangoon branch. He was incredibly helpful in answering my questions about Internet banking and ATM machines. His clear explanations and patience made the entire experience smooth and hassle-free. Eddie’s professionalism and dedication to customer service truly stood out. Thank you for the excellent support!

Extremely busy outlet given it's proximity to the surrounding Serangoon estate. Take a queue number and prepare to wait an hour or more. Service was great though, I was helped by Ms Mabel for counter services and it was a smooth banking experience.

Good hospitality and service served by Maple Tay to perform my new account opening due to scam incidents happen on 24.7.25. A very warm and helpful staff , many thank to her for helping me.

Josephine was such a nice assistant!! Not only did she help me with the opening of my account, she even extended her help by offering ongoing promotions that was applicable in my case. Also, this is an honourable mention to her because she actually remembered my name on the next day when i came down to the branch again. Now that is what i call taking an extra step for caring for her customers!!