Shi Min
Just wanted to leave a review here in hopes that the management of UNIQLO would see too, and that hopefully this raise awareness to people who shops at UNIQLO NEX. I sincerely hope incidents like this wouldn't happen to anyone else and, hopefully it's a one time event. Today(02-03-2025) me & my partner decided to shop at UNIQLO as we have some gift cards gifted to us from the recent CNY and Christmas. To our disappointment, one of the UNIQLO staffs(an middle aged Indian lady is the most specific I could get to as I didn't see her name tag), ended up ruining our shopping time. For context-- My partner took some clothings and waited at the queue, first time he wasn't given any number tags. So we didn't know there was a number tag system. And then it wasn't fitting so we went to choose some other clothings and he went to try it on again and came out to show me, then I handed him a white shirt and to match with a pants for him to have a better idea of how he looks in consideration that no one was in the queue and it's okay to try one more piece of clothings. That staff I mentioned above then happened to be at the changing room counter and stopped my partner as he was going back into the changing room he was in and already started talking to him in unpleasant tone that I could hear from outside the waiting room area. She talked disrespectfully to my partner and raised her voice a little and continued talking in an unpleasant tone to must take a number card before going in next time and took the extra piece of shirt that I handed him that exceeded the number of clothings without asking him if he wanted to exchange or whatsoever. And even after my partner told her that no one was at the changing room counter, she did not talk nicer or apologise for how rudely she talked. I did not want to jump to conclusions even when I heard how she talked, hence didn't confront her, and anyways what I wanted was not a fight. But I think that there was better ways to handle things situation. Firstly, her tone could have been more pleasant, not as if she's scolding someone.. Even if she was having a bad day. Could she have not taken it out on customers? Secondly, can UNIQLO staffs like her, next time first understand the situation before scolding someone like this? WE ARE NOT FREQUENT PATRONS OF UNIQLO, there are many more people that might not be frequent patrons and might not know how their system works. And does that mean they are to be treated this way instead of something like "Ma'am/Sir, next time please kindly wait for our staff to attend to you at the queue and not go in yourself as to avoid any misunderstandings" etc. Etc. I am utterly disappointed in your customer service. Please do better UNIQLO. I hope you all can review how Your customer service is/ How your staffs are treating customers. Your clothes are nice but if your staff is treating others this way, pherhaps it's time for me and other people who would be concerned about being treated so unfairly to be reconsidering supporting and patronising a store like yours.