Went to purchase at SunnyStep NEX for the first time, and the man who worked there at night (13 August) was absolutely helpful. I was very indecisive about my options, but he was patient. He explained every feature of the shoes very comprehensively! He recommended me many other options tailored to my preferences. He handled the crowd like a pro too. Unfortunately I wasn’t able to get his name, but he has truly made my first experience at Sunnystep unforgettable!
Loh Philip
5
Very fitting and comfortable, back pain gone after wearing Sunnystep. Peter, the sales assistant, was very very helpful and patience, even offered to bring in the other pair that I wanted from another outlet, so I don’t have to travel there. Furthermore, he was doing it during his off-day. 5 stars to you, Peter, thanks so much.
Wendy Phay
5
This is my first time buying Sunnystep. The sales person, Bryan at NEX was excellent! He took the time to explain the features of the shoes, as well as made recommendations on what would be most suited for my feet. His service was simply outstanding and he was so patient in bringing different styles and sizes for me to try. He is exemplary of what good service should be. I bought two pairs of shoes, and so far the one that I have worn is super comfortable. Definitely very happy with my buy!
yeo elaine
5
Good customer service at nex outlet. Peter was very friendly and very detailed in explaining . Will Recommended my family/friends. Thank you so much..
Clarissa Loh
5
Today i had a good experience with this outlet's staff Marcus, over a bad experience on my shopee live purchase.
Outcome : Marcus expediently understood what happened, checked his system, spoke to his manager and arranged to retain both pairs of shoes and informed that delivery of new sizes will be made to my house. I do hope SunnyStep will contact me soon.
Background :
What happened as an exciting incident - finally decided to 'splurge' on 2 pairs of SunnyStep shoes. Purchased them on shopee live after reassurance during live that there is no problem with exchange of size. Only size, not colour.
Did my part by immediately trying the shoes upon receipt on 27 dec, and reaching out to seller same day to arrange for a replacement. Seller said 1 pair is available in Nex and i said i will go over on Mon 30 dec. Only to find out seller on shopee didn't make any arrangement. There was no further update also that the exchange cannot proceed.
Deb Y
5
I absolutely love Sunny Step shoes, and they’ve made a huge difference for me. While exploring Japan, I walked over 20,000 steps a day and my feet never got tired.
They’re super comfortable, supportive, and making every step feel effortless!
They are my go-to for travel and everyday wear!
I highly recommend them for anyone who wants to stay comfortable while walking!!!
Elizabeth Chew
5
Great service! I enjoyed the shoe buying experience because the salesperson was friendly and patient. Love my sparkling new shoes from Sunny step. Their insoles have bumps to hit your feet’s acupuncture spots - a unique feature! Hopefully it helps my feet be less sore when I walk.
Inez Lim
5
First time purchasing their shoes for my mom whose feet was hurting n I heard rave reviews from friends.
Service by Peter was outstanding!!! It's out of the world.
He was patient, very kind n professional- taking time to understand n try help solve my mom pain.
Their shoes are superb but their Service shine even more! Couldn't have ask for anything better. I can't thank him enuff for all the trouble!
Peisi Tan
5
Wonderful shopping experience assisted by retail rep Jason - very knowledgeable about different foot problems, very patient and super helpful on recommending the best type of shoe to better support my heel and reduce pain due to plantar fasciitis. Shoes feel very comfortable too. Thank you Jason and Sunnystep!
Ze Wei Lim
5
Staff was attentive, patient and friendly, even though there are three customers trying out their sizes at the same time.
Decided to give the brand a try after reading the review. The shoes are shockingly lightweight and comfortable. Have yet to wear them for long period but experience so far is good.