Waited more than an hour to sign a piece of paper with their staff. .v inefficient
Plus the screen showing the queue kept going into security lock. ..someone fixed it after told them off and it comes on again . The IT needs to be fired
SH NG
1
I went to the bank at Serangoon Nex on 8 July 2025 with the intention of fully redeemed my CPFOA unit trust investment. To my horror, there was a discrepancy in my unit trust holdings in the bank's record. It was very much less than the actual amount showed on the statement from the Fund House, which I showed it to Justin Lew who served me.
After much checking with his Superior, Justin informed me that he will check with the team in-charged and get back to me, and passed me his name card.
For a long period of time, there was no update from Justin or the bank. On 25 July, I sent a message to Justin via WhatsApp requested for an update of the progress of the bank's internal investigation. To my disappointment, the message was only read on 27 July. And to further tarnished the bank service standard and reputation, up till today (7 August), I have not receive any reply or update on this SERIOUS matter.
Standard Chartered Bank should be rewarded with ZERO star for offering such a sub-standard in keeping bank record and providing customer service.
Yi Ming Law
5
Had a great experience. Very professional service. Went in for bank account closure with some complexity but bank staff was patient and followed up closely to see the matter through. Special kudos to Bank sales manager Sebastian for making what I thought would be a tortuous process a pleasant one.
Jerielpang sai
5
Didn’t get her name, but this malay lady at the counter helped me with my enquiries. She was genuinely so nice and patient, helping me sort out the opening of my new account. In a busy world like this, where people don’t have the obligation to deliver top notch customer service, it’s these little things that rly stands out to me and something I treasure. To whoever helped me, u know who u are, thank u!
Maumu Tan
1
very slow service. 4 counters but only two staff working, at least two other staff sitting at entrance nothing to do. waste of manpower and lack of urgency in clearing the queues. took 15 minutes to clear one queue number.
John Smith
1
I recently went to Nex branch and was serviced by their branch sales and service manager Amelia Koh. She was impatient and had poor attitude, only pretending to be friendly when she wanted to upsell on premier banking/creation of another account.
Bad experience overall and ridiculous that such a person can be the branch sales and service manager. Explains why so many others have such bad experiences if this service is what I can expect from the branch service manager.
Verline ONG
1
As a Priority banking in Standard Chartered Bank feels like nothing, no privileges at all. Take for examples changing of new notes, stay up at mid night and waited for 40 mins to get enrolled.
Next round of night mare, with the time slot given, even if you arrive on time, I still have to wait for more than 1 hr. No special queue for Priority Banking, even if there is a designated counter, as they claim for new notes collection there is no priority banking queue.
Gavin Li
1
Slow moving of queue numbers. You can see a staff clicking nails on the banking hall and not cleaning the floor after. Is this a bank or market?
Ryan Kweh
1
The most inefficient bank in Singapore. UOB allocate a counter for LKY coin collection and people just zoom in and zoom out swiftly. While here in Standard Chartered u will need to queue till forever. Super not customer oriented.
Best part of it. I give cashier $100 note, she return me with $10x5, subsequently before handling the LKY coin to me she pause, ask me for the cash, puzzled as I am I took out the $10x5 she had return to me and she took it back and count and keep it back into her drawer. Then she pass me the commentary coin. I then ask where is my change ? She again took out another same $10x5 and hand over to me “correct or not ? U gave me $50” I tell her to check her camera, I am speechless. Well done Stand Chart for so many year of disappointment
Jim Pon
1
The staff that may have gone by the name of Mery Lew (assumed by the pen on her desk), was extremely condescending with her tone. Throughout the whole appt, the atmosphere felt tense due to her body language, anyone could clearly tell she had some form of superiority complex going on.
I was taken aback when she even shot a question to my girlfriend who was trying to clarify the purpose of my enquiry, she shot her this: "Why are you speaking on behalf of him?" in the most demeaning way possible. I can see that tons of poor reviews are pilling up about the customer service, is this really how SC is trying to provide for their customers?