Standard Chartered Bank at NEX provides comprehensive international banking services from #03-02, representing the prestigious British multinational bank's commitment to Singapore's diverse financial landscape. Operating Monday through Sunday from 11am-9pm with extended weekend hours that accommodate busy lifestyles, this full-service branch serves both individual and business customers with access to global banking expertise and local market knowledge. The strategic NEX location ensures convenient banking access for Serangoon's multicultural community while maintaining Standard Chartered's reputation for premium customer service and innovative financial solutions.
The branch offers complete personal banking services including savings and current accounts, fixed deposits, personal loans, mortgage financing, and investment products alongside comprehensive business banking solutions for SMEs and corporate clients. ATM services operate daily from 11am-7pm with 24/7 accessibility for basic transactions, while professional banking staff provide personalized consultations for wealth management, foreign exchange, insurance products, and international banking services. The facility combines modern banking technology with traditional relationship banking principles that have established Standard Chartered as a trusted financial partner across Asia, Africa, and the Middle East for over 160 years.
Standard Chartered NEX's integration within Singapore's largest suburban mall provides unique convenience for customers managing banking needs during shopping, dining, or entertainment activities. The branch maintains the bank's commitment to sustainable banking practices and community engagement while delivering world-class financial services that support both local economic growth and international business development. With its combination of global banking expertise, local market understanding, extended operating hours, and premium mall accessibility, Standard Chartered NEX continues to serve as an essential financial hub for customers seeking reliable, innovative banking solutions that bridge Singapore with international markets and opportunities.
Based on 15 reviews
Out of 217 shops
Not enough ratings
V Yeong
Waited more than an hour to sign a piece of paper with their staff. .v inefficient Plus the screen showing the queue kept going into security lock. ..someone fixed it after told them off and it comes on again . The IT needs to be fired
SH NG
I went to the bank at Serangoon Nex on 8 July 2025 with the intention of fully redeemed my CPFOA unit trust investment. To my horror, there was a discrepancy in my unit trust holdings in the bank's record. It was very much less than the actual amount showed on the statement from the Fund House, which I showed it to Justin Lew who served me. After much checking with his Superior, Justin informed me that he will check with the team in-charged and get back to me, and passed me his name card. For a long period of time, there was no update from Justin or the bank. On 25 July, I sent a message to Justin via WhatsApp requested for an update of the progress of the bank's internal investigation. To my disappointment, the message was only read on 27 July. And to further tarnished the bank service standard and reputation, up till today (7 August), I have not receive any reply or update on this SERIOUS matter. Standard Chartered Bank should be rewarded with ZERO star for offering such a sub-standard in keeping bank record and providing customer service.
Maumu Tan
very slow service. 4 counters but only two staff working, at least two other staff sitting at entrance nothing to do. waste of manpower and lack of urgency in clearing the queues. took 15 minutes to clear one queue number.
John Smith
I recently went to Nex branch and was serviced by their branch sales and service manager Amelia Koh. She was impatient and had poor attitude, only pretending to be friendly when she wanted to upsell on premier banking/creation of another account. Bad experience overall and ridiculous that such a person can be the branch sales and service manager. Explains why so many others have such bad experiences if this service is what I can expect from the branch service manager.
Verline ONG
As a Priority banking in Standard Chartered Bank feels like nothing, no privileges at all. Take for examples changing of new notes, stay up at mid night and waited for 40 mins to get enrolled. Next round of night mare, with the time slot given, even if you arrive on time, I still have to wait for more than 1 hr. No special queue for Priority Banking, even if there is a designated counter, as they claim for new notes collection there is no priority banking queue.
Gavin Li
Slow moving of queue numbers. You can see a staff clicking nails on the banking hall and not cleaning the floor after. Is this a bank or market?
Ryan Kweh
The most inefficient bank in Singapore. UOB allocate a counter for LKY coin collection and people just zoom in and zoom out swiftly. While here in Standard Chartered u will need to queue till forever. Super not customer oriented. Best part of it. I give cashier $100 note, she return me with $10x5, subsequently before handling the LKY coin to me she pause, ask me for the cash, puzzled as I am I took out the $10x5 she had return to me and she took it back and count and keep it back into her drawer. Then she pass me the commentary coin. I then ask where is my change ? She again took out another same $10x5 and hand over to me “correct or not ? U gave me $50” I tell her to check her camera, I am speechless. Well done Stand Chart for so many year of disappointment
Jim Pon
The staff that may have gone by the name of Mery Lew (assumed by the pen on her desk), was extremely condescending with her tone. Throughout the whole appt, the atmosphere felt tense due to her body language, anyone could clearly tell she had some form of superiority complex going on. I was taken aback when she even shot a question to my girlfriend who was trying to clarify the purpose of my enquiry, she shot her this: "Why are you speaking on behalf of him?" in the most demeaning way possible. I can see that tons of poor reviews are pilling up about the customer service, is this really how SC is trying to provide for their customers?
Fui Fah Ho
The credit card hotline can never get thru, tried at least 5 times.. Very frustrated will cancel the credit card as concern if there problem oversea with card cannot get help.. Had to go to the bank personally to resolve password issue
Jean Chay
Terrible. There was no queue but still waited 20 mins before a person walked up to the counter to serve me. What the heck they doing in the breakroom?? Then the process of reactivating an esaver account took over 40 minutes. Such a simple task why need to take so long?? Terrible. I will not bank with them again. You just lost a customer.
Yi Ming Law
Had a great experience. Very professional service. Went in for bank account closure with some complexity but bank staff was patient and followed up closely to see the matter through. Special kudos to Bank sales manager Sebastian for making what I thought would be a tortuous process a pleasant one.
Jerielpang sai
Didn’t get her name, but this malay lady at the counter helped me with my enquiries. She was genuinely so nice and patient, helping me sort out the opening of my new account. In a busy world like this, where people don’t have the obligation to deliver top notch customer service, it’s these little things that rly stands out to me and something I treasure. To whoever helped me, u know who u are, thank u!
Lily Li
The registration counter staff is very attentive and helpful. My issue settled within 15 mins. Thumbs up!
Thamaraiselvam T
Surprised to see that bank open Sunday too. Very smooth experience for credit card repayment. Receptionist assisted for all my questions calmly and kindly. counter process was very smooth and quick.
Hui Wyn Ong
Visited the branch on a Sunday afternoon as we couldn't solve the issue online or through the hotline. The security uncle at the ticket issuing counter was helpful. Immediately after getting the ticket, it was our turn. Ms Foong, the officer helping us, was friendly and clear in her explanation. We left the branch, with the problem solved, within 15 min.
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