Definitely my cup of tea for facials. Staffs are very friendly and advices given by them are good. Would highly recommend those who don't have time for long facials to go for this. Twice a month for fresh refreshing facials.
Vani Ash
5
1st time here. Definitely will come again. Was served by staff Mandy. She is very friendly and her service was awesome. Highly recommended for those who have issues with long time facials. Twice a month is not really much for a good skincare.
Hannah Tan
5
Been coming to this outlet a couple of times for a quick pick me up and I have to say that the service had been consistent and great even between the therapists! Apart from their friendly and sweet nature, their skills are also great. Did a face reflexology session that was a relaxing, a big thank you to therapist Karen for doing such a great job taking care of me!
Alyssa C.
5
Very good service and experience here. Tried many other outlets but this is my favorite. Mandy is my usual therapist and I love how she explains all the skincare tips for me and ensures that I have a wonderful experience!
M “Shineshine” An
5
Very refreshing and experience. Did bio luminous + bioboost. And has seen improvement in my skin. Was served by Mandy. She is very friendly and good service. Definitely will come again.
M L
5
Was served by Mandy at this branch. had bio-boost facial and loved it! Left with glowing skin and a pleasant experience! Highly recommend! Prices are affordable too!
Avrial Lin
5
Good and relaxing experience. my go to when i want to get a quick facial. Mandy is very experienced and knowledgeable. Will recommend!
Ding Stacy
1
Disappointing Experience at NEX Outlet – Rude and Unprofessional Staff
I have been a regular customer of SkinGO for quite some time, visiting bi-weekly and spending over $90 per visit on multiple treatments. However, my recent visit to the NEX outlet on 15 March around 5 PM left me extremely disappointed due to the rude attitude of the staff.
I had a tight schedule that day and only wanted to reshape my eyebrows instead of going through the full facial treatment. I have done this before at other outlets, and the staff there always accommodated me out of goodwill since I am a loyal customer. However, I was unaware that the NEX outlet did not allow purchasing add-on services alone.
When I proceeded with the purchase, the staff immediately stopped me, which I didn’t mind at all—I appreciate that she was following company policy. However, what upset me was her rude attitude and the condescending way she explained the situation. Instead of politely informing me, she spoke harshly and made me feel as if I was trying to take advantage of the store.
Since I was short on time, I decided not to proceed with the full treatment and left. As I was stepping out, I overheard her making a sarcastic comment, saying something along the lines of “Yeah, go to that outlet and let them do it for you.” Her tone was mocking and disrespectful, as if she was implying I was cheap or couldn’t afford the full service.
This level of poor customer service is unacceptable. The other outlet I visit is always friendly and accommodating, which is probably why they are so busy on weekends, unlike the NEX outlet, which seemed quite empty during my visit.
I strongly urge management to provide proper customer service training because no loyal customer should be treated with such disrespect and sarcasm. One bad experience like this is enough to drive customers away, and I will certainly reconsider visiting this branch in the future.
Wendy Kwek
5
Skin feels supple after the visit. Treatment can be customized according to skin condition each visit. Thank you SkinGO! Mandy for the great service today.
Chia Maggie
5
Always feel relaxing after the massage. The therapist were also very friendly and professional. Will recommend definitely!