The whole experience was smooth and fantastic even though I am late for the appointment. Appreciated the team service and professionalism. Doctor is doing the great job! 💪 …
Yq ong
5
Good services provided by Dr Roy which explained the issue for my wisdom tooth clearly and painless experience. Also thanks Gustin & Yugene for the services too. Would recommend to come here for any dental services
Vignesh Venkatesh
5
We saw Dr Roy for my son. Dr Roy is very kind and gentle with kids. We called as my sons tooth chipped and wanted to get it checked as he was in pain.. We got an appointment within 20 mins. Thanks for seeing my sons so urgently.
Yvonne K
5
I had a fantastic first visit with Dr. Nicolas this morning. He was incredibly thorough in investigating the cause of my toothache and quickly identified my issue and other areas that might need monitoring. What really stood out was how clearly he explained each step of the process—I was informed and reassured the entire time. He took the time to make sure I understood what was going on, and I never felt rushed. I really appreciate his expertise, clear communication, and gentle approach.
Also, thumbs up to the admin lady who was very professional and polite too!
My personal best dental visit. Highly recommend.
Kim Yong Goh
5
I have a dental implant done by doctor Roy last Saturday. I am impressed by his surgery skill, the surgery is completed in less than 10mins compare to about an hour for my last implant I did some time back with another dental clinic. The dental implant did by doctor Roy was largely a painless experience and the recovery time is much faster than my previous dental implant experience. I am also impressed by the AI-assisted 3D X-ray photo and dental report generated Q&M clinic. I am convinced that Q&M has invested in advance dental surgical equipment & tools to make the dental surgery process a much better experience than other dental clinics!
Abu Bakar Md Ali Asad PhD
5
Visited the Q&M clinic at NEX! I would like to give a 5 star review for the services and rendered by Dr Roy and Gustine! The issue I had was my 9 years old son had an issue with his milk tooth and needed to be extracted. The procedure was fast, child friendly and very welcoming reception! Patiently explained all that is required for follow up care. Really loved it and will rate very high! Immediately decided to consult Invisaligner for my 16 years old daughter.
Alexander Kidarsa
5
Good, clean and affordable place for your dental needs. The doctors are nice and the nurses are helpful. The receptionist is also very kind. Thank you!
shan degea
1
Dear QM Dental Surgery Serangoon Nex
I am writing to formally express my deep dissatisfaction following a recent dental appointment. The experience I went through was highly unprofessional, distressing, and unacceptable — both in terms of clinical care and patient service.
From the beginning, the attending doctor focused excessively on discussing payment charges and service costs, rather than addressing my dental concerns. This was both uncomfortable and inappropriate. Matters related to payment should have been handled by the front desk, but unfortunately, the front desk staff were also inattentive and unhelpful.
When it came time for my x-ray, I informed the doctor that the process was very painful for me and asked if there was another option. Instead of offering care or understanding, he dismissed my concern with the comment, “99.9% of people can go through this,” and left the room without further explanation. Later, he returned and offered to do a full-mouth x-ray for $120 with a “discount.” I reluctantly agreed.
What shocked me next was that during the dental procedure, the doctor injected anaesthetic without telling me anything beforehand. There was no warning, no explanation, and no consent — which I find completely unacceptable and distressing.
Following the procedure — a molar tooth extraction — I was still under anaesthetic and visibly swollen. Despite this, the front desk staff began asking me multiple questions and expected immediate responses, even though I was clearly struggling to speak. There was no consideration for my condition, and the lack of basic empathy was alarming.
Adding to the issues, I was also overcharged by $297.00 despite informing the clinic a day prior that I was a CHAS card holder. The front desk staff took note of this during my visit, yet they failed to apply it on the day of the appointment. This shows a serious lack of internal communication. Actually I was quite upset with them charging me at $197.00 after Chas because the service they provided didn’t match up to it.
During the procedure, another unprofessional moment occurred when the doctor spoke to his assistant in Chinese, and both of them laughed. As someone who does not understand the language, I felt extremely uncomfortable and mocked. Whether or not they were speaking about me, this kind of behavior is highly inappropriate in a professional medical setting and reflects very poorly on the clinic’s standards.
After the extraction, I had also requested — in advance — that my entire mouth be rinsed/washed. The front desk took down this request, but the doctor completely ignored it. He simply extracted the tooth, and the assistant asked if I wanted to keep it. After I said yes, the doctor simply replied, “Okay, take care,” and told me not to eat anything hot and left. There was no post-procedure guidance, no instruction on what I could or could not eat, and no follow-up care provided at all.
To be honest, I do not know whether the doctor was simply having a bad day or if this is his usual approach. Either way, this level of care is unacceptable. As a patient, I was left feeling disrespected, vulnerable, and ignored. I strongly urge management to investigate this matter seriously. I will also be highlighting the name of this doctor so that other patients can be more cautious and think twice before seeing him.
Due to this experience, I will be avoiding this clinic — and any other QM clinics — in the future, as this entire situation has shown a clear lack of responsibility and care from both medical and administrative staff.
Thank you for your attention, and I hope to hear back from you with a proper response on how this matter will be addressed.
Doctor Name : Dr Zhao Long
Sincerely,
Shan
Cielo Calaguas Marfil
5
Thank you to Dr. ROY NG JIAN TONG a very professional and very good dentist for my family. Assistant Yugene who knows what to do in assisting us all the time and Receptionist Gustin friendly and updates us always on our schedules. Thank you! Highly 💯Recommended👍 …
Nurul Asyiqin
5
Dr Teo Beng Choo was very cool and calm, gentle when doing my teeth. She explained thoroughly about my gum disease and gave me tips on how to take care of my teeth better such as leaving the toothpaste a little extra longer than usual so that the fluoride can be absorbed better.