Location:
Quality products and services
Based on 15 reviews
Out of 217 shops
Not enough ratings
Goh Jacqueline
What happened to the nice curry puff myself and my family used to enjoy? Now, the curry puff has hardly any ingredients unlike those we had in the past. It is almost all pastry now with little ingredients. Does Polar have to resort to this pathetic state that will put customers off? It will certainly be a challenge to retain your loyal customers. Do something about it before it is too late!
Alex Cheam
Don't buy their curry chicken puffs. 90% pastry and 1% chicken. Used to eat them nearly weekly and the last time a couple of years ago. I was a regular when they first started at High Street. Also complained a couple of years ago and hoped today will be better. But sadly it's gotten worse. Will strike them off for good.
PL Ong
Used to occasionally buy the sugar roll in the past even when the slice is thinner, always soft and airy. But today when I bought it, it tasted like it had been kept 2 days , the cake is dense … even though the sugar appeared to have been coated today. Disappointed…
Jasmine Khoo
Decent place selling the same ol’ classic Polar fare — highlights include their Swiss roll, chicken pie, etc. Tried the Otah one and it’s pretty good! Level of service is really nothing to rave about. Sometimes they’re friendly, sometimes not so much.
Nizar
"Oi, let me tell ya 'bout Polar Puffs and Bakes in Singapore, lah! They've got some real tasty treats, you know. From curry puffs to kaya buns, they got all our local favorites. And the best part, it's not too expensive, bro. Plus, the service, no need to worry, they're pretty friendly. So if you're looking for some good ol' Singaporean snacks, Polar Puffs and Bakes is where you should go, confirm shiok!"
WR X (Toujiang)
Please retrain both Chinese staff on how to handle valuable customers with more politeness. Female staff: Used a poor tone when taking my order. Male staff: Misheard my phone number, assumed I provided it incorrectly, and did not apologize and no thank me after my payment and handed over my order poorly.
Kelvin Ling
Bad counter staff services. Not focus n accuse me of calling wrong order. When I insist, try not to give me offer price of $7.2 for 4 sugar roll until I confronted him. Bad.. trying to bully old man. When I ask to place all 4 in a box, simply squeeze in box for 3. This spoil your product visibility.. sad for you to have such a staff. This is not my first encounter with him, thought the first time was my mistake. But realized he is not not focused on customers needs..
emerald manoj
This used to be almost a regular , cause their puffs were decently priced but tasted fine.... until maybe a couple of days ago , we were leaving Fairprice and I chanced upon full trays of various kinds of puffs , it was already the closing time and I was already wondering what they'd do to the huge leftovers only to discover they sold it the next day ... I can assured tell you cause I fell a prey , not one three of the puffs we got were spolit ! We get back to them and they agreed to offer a refund but sternly stare as though it was my mistake! I have heard about their poor service but never experienced it myself , but now I get it !
guoqiang Ooi
I'm so upset by this, It wasn't moist at all and that it tasted like it had been sitting out for several days.
meg c
Terrible encounter with their service staff at Nex earlier today around 11:30am. The young man at the counter was completely disengaged and rude during the whole ordering process. To exemplify his rudeness, I told him my method of payment, people usually either acknowledge with an “ok” or some other form of acknowledgement. Totally no response and not even a nod of his head or eye contact. Which I would be fine with. But the icing on the cake came when I went home and I realised he put my chocolate eclair together with a puff, which is warm. So naturally the chocolate had melted. Bad/rude service is annoying but tolerable. But when it comes at the expense of affecting the product I think it’s grounds for complaint.
TH Law
The cake sucks. Their staff service bad. So many cake shops in Nex. Dont even need to buy from them. They dont even bother to reply to review properly by simply copy paste the same few sentences. Their customer service really easy money to earn. Close down please, dont occupy and waste space there.
lynn
Similar to the previous reviews, i was greeted by a cold stern stare at the counter without any acknowledgement from the Chinese staff on duty. The only time I heard her voice was her reprimand when I asked if there was any discount with the NTUC link card. No apology from her as well when she forgot to pack one of the boxes into the bag. The company should really invest in service training and staff motivation for their staff if Polar wants to sustain in the long-run.
GT
This cake was advertised for 2-4pax. It is barely the size of my palm! I regret ordering this online for my daughter's birthday. Management should not be cheating customers like this.
Rachel
I have always loved Polar cakes and pastries but I especially love the service provided by Ms Esther. She is extremely efficient, friendly and always serves with a smile. She never fails to greet my friend and I whenever she sees us regardless of whether we buy from her or not. I notice that she treats all her customers the same…always friendly, courteous and helpful. This is definitely genuine service!
tang shelyn
Pastry is flaky, rich and buttery Can improve the filling? no chicken chunks found 😂
Petite in size but huge in flavour, this cake features a rich dark-chocolate mousse, topped with an edible chocolate bow. This makes for a perfect treat, be it after a meal, or paired with tea and some me time.
Adorable chocolate bows sit prettily on chocolate glazed, orange-infused muffnuts. These muffin textured cakes feature a chocolate glaze in pink, green and white and come in a windowed 6pc box. Great for celebrations and for sharing!
Optional addition
Chocolate or White
Choice of cake sponge and bettercreme flavour, topped with an edible character icing sugar sheet picture.
Choice of cake sponge layered with chocolate or vanilla bettercreme, topped with an edible character icing sugar sheet picture.
Choice of cake sponge layered with chocolate or vanilla bettercreme coated with chocolate rice. Topped with an edible character icing sugar sheet picture.
If you want to add in message or wordings on the cake, please inform our service staff. Please note that the length of message or wordings will affect the font size and image size on cake.
Piped on a rectangle chocolate tag and place on front side of cake
Piped on the cake itself
subject to slight variation
All cancellations must be made at least 3 working days before date of collection or delivery. No cancellations are allowed 2 days before the date of collection or delivery.
A $10 amendment charge will be imposed for each amendment. All amendment requests must be submitted at least 3 working days before the date of collection or delivery. No amendments are allowed 2 days before the date of collection or delivery.
Characterised by its intensely smooth and creamy cheese flavour, the luscious mix sits gently atop a base of buttery pressed biscuit crumbs.
The Galactic Empire
24 photos