OWNDAYS at NEX Singapore brings Japanese eyewear excellence to the Serangoon community, offering high-quality, fashion-forward optical solutions at accessible prices. This leading Japanese eyewear brand has established itself as a premier destination for stylish and affordable eyewear, combining cutting-edge lens technology with contemporary frame designs. Located in NEX's basement level, OWNDAYS serves customers seeking both functionality and style in their vision correction needs.
The store offers comprehensive eyewear packages with all glasses priced between 8 to 98, including premium high-index aspheric lenses with 100% UV protection and dust-resistant coating at no additional cost. Their quick-service model delivers completed glasses in just 20 minutes upon payment, making it incredibly convenient for busy shoppers. Beyond prescription glasses, OWNDAYS provides contact lenses, lens replacement services, warranty coverage, professional maintenance, and complimentary repairs, ensuring complete eye care solutions under one roof.
Visit OWNDAYS at #B2-30 for personalized consultations with experienced optical professionals who provide free eye tests and expert frame fitting services. Open daily from 11:00 AM to 10:00 PM, the store maintains a 4.9-star customer rating thanks to their friendly, professional staff and efficient service. Whether you need prescription glasses, stylish sunglasses, or ongoing optical care, OWNDAYS NEX combines Japanese quality craftsmanship with exceptional customer service in NEX's convenient shopping environment.
Went over today to get my glasses replaced due to broken nose pads. I asked the staff for a replacement with the frames (same model) only and using back the same lenses. She went to check my details. And I enquired about replacement cost, she informed that the frame + lenses was 188 and just replacement of the frame would only be 30 cheaper.
I was about to agree to replace the whole frame + lenses for the cost. Then I peeked her screen and saw I did my specs last OCT. And asked about the warranty. Which she did. Not mentioned. it felt like she was urging me to get a new set of the same glasses instead of using the warranty which was still valid.
Managed to claimed my warranty only afterwards.
Staff should be more upfront and try to be sly in selling specs. when warranty is still available. If I didn’t ask her, I would have wasted 188$ .
Didn’t get her name but it was a really short haired female Chinese staff.
Seri Nadia Syairah
I had an unpleasant experience during my visit to the OWNDAYS NEX outlet. I came in simply to request a tightening and adjustment for my spectacles. After the staff made some adjustments, she approached me and said, quite abruptly, “YOU TRY” in an unfriendly tone. I was taken aback and repeated, “You try?” — only then did I notice a slight change in her tone.
When I asked her whether she had adjusted the spectacle arms (sticks), she responded with an unfriendly attitude: “You can go over there, my colleague do for you.”
This is my first time visiting this OWNDAYS branch, and unfortunately, it left a very negative impression. A little politeness and clearer communication would have made a big difference in customer experience.
James Lam
Went today to get my specs adjusted as it did not fit right. Approach one of the female staff to ask whether she can help me adjust my frame but she seems unwilling with a black face and did not answer me. Then she send another colleague to assist me. Bad customer service from her. Did not manage to get her name. Owndays please retrain your staffs on how to treat customers, you should take a page from how Haidilao treat their customers. The guy that helped adjust my specs did a bad job at adjusting my specs too as the specs feels unbalanced and was rude and condescending with the demeanor of a hooligan. Didn't get his name but he wore a 2 tone Rolex Submariner if you want to identify him.
Positive Reviews
Bryan Ng
I would like to extend my heartfelt thanks to Willie for his excellent and patient service during my visit to the Owndays NEX outlet. His professionalism and friendly attitude truly made the experience enjoyable. Thank you, Willie, for your outstanding support and dedication to great customer service!
Cindy Wasabi
I had such a pleasant experience with Carmen at OWNDAYS Nex Serangoon! She was incredibly friendly and attentive when helping me clean my spectacles and change the nose pads. The whole process was quick, professional, and done with such care. My glasses now feel as good as new.Carmen’s excellent service and warm attitude really stood out. Thank you for going the extra mile! Keep it up👍🏻
Tay Michael
Dear OWNDAYS Team,
I would like to sincerely thank your staff, Shin Yi, for her outstanding after-sales service during my recent visit. She was incredibly professional, patient, and helpful in resolving my issue.
Her warm attitude and dedication to ensuring customer satisfaction truly impressed me. It’s rare to experience such attentive service, and I felt very well taken care of.
Please convey my appreciation to Shin Yi—she is a great example of excellent customer service and a valuable asset to your team.
Thank you once again.
irene ng
Willie Chia helped me. He's so patient and meticulous. Tried to help me get a frame similar to the current one.
New set was specs was done in 20 min
Very happy with the service and item
Thanks Willie!!!
Ivy Sock Lin
I was on my window shopping last week ago. I walked into owndays just to browse glasses. And Carmen was very helpful. The customer service person went above and beyond to ensure all my needs. She was very helpful and professional.
Farhan Sidek
Served by Ming at Nex outlet to process a replacement. All done in just a few mins. Thanks Ming for the great service! Love your positive vibe! Service is a 2-way street. Life is too. Keep up the good work!
Lai Chaydee
I had a fantastic experience at OWNDAYS in NEX Mall! Carmen provided outstanding service! she was friendly, knowledgeable, and incredibly patient throughout the entire process. She took the time to help me find the perfect pair of glasses and made the whole experience smooth and enjoyable. Thank you, Carmen, for your excellent service! Highly recommend this store for anyone looking for quality eyewear and top-notch customer care.
Kat Lohon
Thank you Owndays Nex team! Had a wonderful experience purchasing glasses today. The lady that approached us was very attentive. The two gentlemen that called me over for the eyecheck and the guys at the counter. Special thanks to Mr Kelvin whom made me feel at ease during the eyecheck and also informed my husband of the special promo for 2nd glasses purchase! Thank you Owndays Nex team. 🫶🏼
MT Eh
Was visited Nex Mall to get a new spec few days ago. Carmen was provided very good and professional service, it was so much fantastic shopping experience to me. Thank you for her patience and knowledge sharing.
TNTKing
Helpful service with patient answers to our questions. It has a very wide range of spectacle frames, to fit anyone’s needs. It is well-designed with modern and pretty decorations. It provides good accommodations and uses the space well. Should visit!
Chon U Chan
Drop by today noon to adjust the spec, the lady at the counter very nice offered to change the nose pieces. The adjustment was very well done too. It's like a new spec now !
Fernyfern
Thank you Toby for taking the time to recommend different frames and explaining patiently! Appreciate your good service! Thanks Kelvin and Edmund too for the good service! 👍 …
