OCBC Bank at NEX provides comprehensive banking services to the Serangoon community through its strategically located branch at #B2-28/29, offering both traditional banking convenience and modern financial solutions. Operating Monday through Saturday with extended hours to accommodate working professionals and weekend shoppers, this full-service branch represents OCBC's commitment to accessible banking throughout Singapore's key residential and commercial areas. As one of Singapore's leading banks, OCBC combines decades of financial expertise with innovative digital banking solutions to serve diverse customer needs.
The branch offers complete personal and business banking services including account management, loan applications, investment consultations, foreign exchange services, and specialized Premier Banking for high-net-worth individuals. Customers can access professional financial advisors for mortgage consultations, wealth management planning, insurance products, and investment portfolio guidance. The facility includes modern ATM services, safe deposit boxes, and private consultation rooms that ensure confidential discussions while maintaining the efficiency expected from Singapore's premier banking institutions.
OCBC NEX's location within the mall's bustling retail environment provides unique convenience for customers managing banking needs during shopping trips or weekend errands. The branch's professional staff deliver personalized service that reflects OCBC's heritage of customer-centric banking, whether clients require routine transactions or complex financial planning assistance. With its combination of traditional banking reliability, innovative financial products, and convenient mall accessibility, OCBC Bank NEX serves as an essential financial hub for residents and visitors navigating their personal and business banking requirements.
Based on 15 reviews
Out of 217 shops
Not enough ratings
JS Lim
I note that the waiting time is a consistent grouse just based on reviews here, not to mention those who haven't bothered to post. I had waited for more than 2hrs for a simple cash transaction. While staff attitude is good - serious review of the queuing system and processes is required - does OCBC have such little regard for its customers' time?
Ashlynne Lim
Currently at the counter, wait was about an hour. The whole time I was observing, the personal banking personnel were idling when there's no customers, but the counter service only had 1 staff attending. The queue system could do way better than this, judging that the bank is reputable with huge standing. Quite disappointing honestly.
Edwin Poh
Horrible experience on Saturday, 14 June, at about 3+pm. Was trying to get guidance to resolve some personal banking queries but was met with a slew of questions from a male and female staff at the entrance who didn’t know their facts. Ended up wasting over 40 minutes at the bank as we were misguided due to the male and female staff who gave wrong information. Matter could have been easily resolved at the ATM had the male and female staff not provide the wrong information that we need to wait and resolve the matter at the counter.
Jay Choo
Poor counter service. Went down on 16 july 2025 around 1pm to do some bank paper works this afternoon on the most right side counter the person who serve me it's like i owe him money. Giving horrible attitude saying i should tell him the information first. The attitude is like i wasted his time. I still remember at first i already give him the information. Himself forgotten it. Nevermind. I tell him nicely maybe we forgotten. After that still need continue to see his stupid attitude. First time when to bank an receive such an attitude. This type of person if cannot keep his attitude better don't work front desk. Bring down company repetition.
Justin Leow
Went this branch on 30th July, the staff told me if bank needs to do any of check will inform customers for acknowledgement. Open an account only one week said close my account for no reason
Koh Tiong Sing
Poor organise and wait around 2 hour plus for counter service. There will only 2 counter service open although they have 5 to 6 counter
The Travel Hunter
As an OCBC premier client, can't even get a red packet envolope from the lady manning the premier center. If simple things like this can't even get it done, I have no confidence to upgrade to premier private. Hence I won't rcommend this bank.
Jean Luc Tin Sive
This is more a review of the home loan refinancing experience rather than the branch. The quality and responsiveness of service has greatly dropped over the past 3 years. Service staff are slow to respond with each simple answer taking 3-4 days. The repricing rates are below market and there is no benefit from being a long time customer. I can tell from the service staff response that they do not care at all and would not mind me going to another bank. Being a long time OCBC customer this is greatly disappointing and I cant wait to shift my assets out of this bank to another bank that cares about it's customers.
Natasha Ismail
My GIRO application was rejected twice due to irregular signature so I visited the Premier Banking side to get some help. I was hoping that someone could verify that I was physically present, signing the form in front of OCBC staff, just trying to pay for my child's school fees... But this was not possible. This is not their fault. Blame falls squarely on OCBC Management who insist on using archaic methods of verification. Unusual for a bank who claims to be digital. Send tens of thousands electronically? Sure! Pay for child's school fees? Make sure you remember every nook and cranny from your signature from 10 years ago first. Make it make sense. Carey (uncertain about spelling as she did not wear / show her name tag) could have been a bit nicer about the whole thing. I feel for her having to defend the bank's backward ways but she didn't have to be so aggressive. Shermein was far nicer and pleasant to interact with. While she gave the exact same advice her colleague did, I was inclined to follow hers as she presented it in a much kinder way to a distressed customer who just wants to pay some school fees.
Win Shen Tham
Long long waiting time. Coin machine ALWAYS out of order. Just remove your coin machine.. everyday malfunction, Also why you want to trouble patrons to do face verify thru the atm machine when you can have the staff to do so? “I just need your ID”. Security or Lazy?
CY
Terrible customer service, half the counters are closed all the time. Waited hours to open a joint account which took less than 10min to process, please make this a online banking service and stop wasting everyone's time.
ong Melvin
this is the worst experience as a premier customer, went to nex branch today. more than 10 people sitting around enjoying their free drinks and aircon with some got to stand and they dont seem like they are premier customer and the two counter ladies did not bother to check if they are one . I ask for service but was told infront of me, there are only two customers. Waited for more than 20min , i went to the counter again, same answer. When my wife ask for water during waiting, the rude staff told her to wait while she enjoying serving other ppl who just came from nowhere into the bank joining the existing group. suggest ocbc bank should close such lounge and pay better interest to account holder.
Kiana Siriwardene
Free psychological test of the limits of human patience…. 1 hour 15 mins wait on a Monday afternoon….
Yi Xian Tan
My first time banking with OCBC, I had recently opened a new savings account and needed to go down to a branch physically to apply for a ATM card in order to get access to online banking services. I went down on a Sunday at about 1.30pm. The person who helped me take the correct type of queue number was already super helpful, and the branch was quite empty still! My queue number was called within minutes (only 1 other person in queue who was a no-show). I was served by Tay Yee Hong (Zheng Yuhong) who was super professional and scarily fast and efficient. From issuing my new ATM card to helping me get access to online banking on my phone, the entire process only took about 30min. He is clearly very experienced and well-trained on this process, and also very service-oriented! I was quite stunned bc reading prior Google reviews I was really mentally prepared to wait 2-3hrs to be served. But thank God this was not the case! I chatted with Yee Hong a bit about this, and he told me actually Sunday is the best day to visit this branch as it is really not too crowded. As a society, we tend to only take the time to give bad feedback, but I truly believe that we should give excellent feedback where it is due. So here is my 2 cents, and I hope this review has blessed you in some way! :D (BTW if you're applying for a Debit Card, you actually need to bring your physical NRIC. Singpass NRIC not enough, do take note)
Roger Leow
Khee Yuen at OCBC NEX is very helpful and knows his work very well. Solved all our banking needs. Highly recommended. Thankful for his help.
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