Nail Palace at NEX Singapore stands as Singapore's multiple award-winning and leading nail care salon chain, bringing over two decades of professional nail artistry expertise to the heart of Serangoon Central since the brand's establishment in 2002. Located at #B1-69 within NEX Mall and operating Monday through Sunday from 10:00am to 9:30pm, this premier nail destination has earned recognition as one of Singapore's most popular nail salons through creative nail art, exceptional mani-pedis, and holistic beauty solutions. The NEX location serves as a cornerstone of the northeastern community's beauty landscape, providing professional nail care services that combine traditional techniques with contemporary trends and artistic innovation.
The comprehensive service menu features professional manicures, therapeutic pedicures, innovative sole renewal treatments, and artistic nail extensions including gel nails, acrylic applications, dip powder techniques, and hybrid nail systems. Specialized services include the unique fish pedicure experience, detailed nail art creations, gel nail extensions, and dedicated men's manicure and pedicure services with specialized pricing. The salon's commitment to excellence is reflected in their patient, skilled approach to addressing individual nail concerns and creating gorgeous, long-lasting nail art that has become synonymous with the Nail Palace brand reputation for quality and creativity throughout Singapore's beauty industry.
The basement location within NEX Mall provides a tranquil retreat from shopping activities, where polite, friendly staff deliver exceptional service that has earned consistently positive customer reviews praising both technical expertise and customer care. With phone consultations available at 6853 9981 and convenient MRT access via Serangoon station, Nail Palace NEX accommodates diverse scheduling needs for busy professionals, students, and families seeking professional nail care. The salon's mission to provide holistic nail and beauty solutions continues through their Instagram presence @nailpalace.sg, showcasing the latest nail art trends and inspiring customers to explore the creative possibilities available at Singapore's premier nail care destination.
Worst nail experience in my life. As someone who does gel nails monthly, I had to last minute urgently get them removed and went to this place, complete regret. Fully scammed, poor quality service, money focused enterprise. No skill and care for customers at all. You can see from the picture how badly they removed my nails to the point the drill marks are left over, charged an extra $5 to cut nails and ‘file’ - which she basically did for no more than 2 minutes. In Bugis street nail shops they are so meticulous, patient and care for the health of your nails, being such a big company Nail Palace has none of these traits. Not worth your money at all. Terrible service. Paid $28 for this.
Judy Lee
Stay away from this SCAM place!
They deserve zero stars!
I have bought alot of packages and due to other outlets' poor service and closure of outlets I had to resort to NEX which is most convenient for me.
Every single time I am at NEX I had to explain myself over and over again:
1) my choice of Classic pedi instead of Gel.
2) my choice of not topping up for add-on service or products
3) my heel was due to skin condition disnosed by a skin specialist, and I don't need to purchase any of your products
4) my choice of having lotion AND massage (which is supposed to be default) but your staff just kept quiet skipping it and shortchanged me.
When I asked, they will find excuses like "coz not everyone likes sticky lotion or some customer slipped and fell due to slippery lotion".
I have done mani pedi for more than 2 decades and never had a poor quality base coat (which I did at AMK outlet causing yellow nails) I have clarified with a Doctor and another nail therapist who confirmed poor quality of base coat causing yellow stain on my nails.
I have never heard of leaving classic OPI color only for 1 week and needs to be removed after a week, hence pushing me to buy Gel package. I have been going for Pedi appointment regularly 3 weeks interval for over 2 decades and never had any issues with staining my nails but it only happened to Nail Palace Ang Mo Kio outlet.
Plaza Sin outlet staff Windy use her mouth to blow my nails, which is poor hygiene. More than 3 times she accidently slapped her hand to my wet nails and end up redo whole set and wasted my precious sitting there re-do time again and again.
She over-cut my flesh and end up bleeding. When I question her, she say it was the nail color. After I return home and still bleeding I took a photo and show to the manager. They don't understand my simple English and told me I can return and re-do my set.
I had many unhappiness with your staff standards and quality of getting their jobs done in an efficient manner.
Today your staff at NEX told me she can't see my records coz they shifted to Orchard. I told her I didn't give anyone instructions to transfer to Orchard due to closure of Plaza Sin.
The reason I don't visit Orchard due to rude staff when I called to make appointment, Orchard outlet told me they only have 1 slot available, "take it or leave it coz there are many other customers snatching this slot".
Why should I pay money and get such rude service?
Get your staff to be professional to give customer things that we sign up for and not short-changing by skipping steps. This is not what I signed up for. I want a full refund. I will not hesitate to report to CASE.
Faith Ling Cheng
Came in for a dip acrylic colour removal, which, according to customer service would be $15 (excl GST). Then, upon being seated, I was informed by customer service that it would actually cost $45 (excl GST).
Do note that Nail Palace's MD was jailed in May due to unfair business practices at Nail Palace and contempt of court. There is no evidence to date of corrected business practices as Nail Palace.
The nail techs failed to conduct customer service conversation in English ever since intake, leading to a misunderstanding of services needed (e.g. they thought I had tips when, in fact, I do not; I had dip acrylic polish on my natural nails), and filing down my natural nails until the nail bed experienced an acute burning sensation on 6 out of my 10 fingers. During the service, a second nail tech joined my first one to get started on my second hand—which I appreciated, since it would get the painful experience over with sooner—and they discussed in front of the customer what material my nail colour must have been (which I had already disclosed at intake was dip polish). The first nail tech also explained to the second that she had to file away the smooth part "slowly" on my nails, and I appreciate the real-time education in customer care, so I'm giving an additional star.
The second nail tech used her own nail to scrape and flick off specks of my nail as she filed it down with the drum. She also failed to spritz my fingers with cleaning alcohol spray before applying cuticle oil (which the first nail tech appropriately did)—demonstrating unreliable hygiene practices at this establishment.
Next time, I'm going to Level 4 for Nail Air, where I got a similar removal service with much better quality of experience for $25.
Positive Reviews
angela Yu
Summer gave me a very good service，Works very carefully and enthusiastically。
Pamela Nee
Nail Palace at Nex IVY is always so nice to chat while doing my manicure and pedicure . Her customer service is excellent and always ready to response to walk in enquiry , never turn away customers .
jiny nyan
First time visiting this nail salon and I’m super impressed! The nail artist was professional and attentive, and her design recommendations were spot-on. I felt completely at ease letting her take creative control. The space is clean, cozy, and relaxing, and the products they use feel high-quality. I absolutely love how my nails turned out — they’re so photogenic! Already booked my next appointment. Highly recommend to anyone looking for beautiful nails and a great experience!
Koko AK
Just had my nails done at Nex by Laura and Peter. Excellent service by the both of them n Laura is always my go to... highly recommended to look for them.
cherene chua
I had a wonderful experience at this nail salon! Jacqueline was highly skilled, attentive, and very detail-oriented. She listened carefully to what I wanted and offered great suggestions based on her professional experience. The whole service was relaxing and comfortable. I’m very happy with the results and will definitely be coming back.
Ah Yan
experience! From the design advice to the flawless application, everything was top-notch. The nails are not only beautiful but also long-lasting. JACQUELINE truly listens to what the client wants and delivers beyond expectations. Can't wait for my next appointment!
Belle Tay
I have re-visited Nail Palace NEX to resume my treatment and manicure and pedicure service and the service is as sincere and helpful. Dora and Laura did my manicure amd pedicure and was very gentle and thoughtful to my needs, thank you girls.
Ashwin Ravindran
Peter and the crew did a mani/pedi for myself and my wife. It was the best service I have ever had. Due to having a later appointment, we were looked after by 7 members at the same time. It was like being treated like royalty! Amazing! Peter did such a great job!
Cherrie Hon
Food services provided today by Laura and Pei Yin. Nice manicure colour. Thanks for both.
Heidi Boon
Super happy to have done my nails here with Mei and Ivy. They were so warm and inviting and paid such care to my nails. There’s no hard selling at all and I really loved the attention to detail they have given even though I did a very simple express gel manicure. 🩵🩵 …
Lynette Ong
Ivy is incredibly attentive and always does an amazing job on my nails. Her skills are top-notch—my nails look flawless and last all the way until my next session. I truly appreciate her professionalism and consistency!
Henrietta Maria
Made a last minute booking this morning and was squeezed in a slot at 330pm. Upon arriving, the team were all so warm and inviting and made us feel very welcomed and comfortable. Really appreciated Dora, Jaq and Poh Yi. They worked so efficiently together and made me feel so comfortable. They worked with a lot of care and could tell they really enjoyed what they do. They’re all so hospitable. They did such a wonderful job with my mani and pedi and I can’t wait to come back again.
