Thia Miko
Julia has been assisting me with great knowledge of the digital lock. I've came by many times and she is professional with her services. Happy to be served by her
My Digital Lock at NEX represents Singapore's premier digital security solutions provider, offering cutting-edge smart lock technology for HDB flats, condominiums, and commercial properties. As the local distributor for renowned brands like Lenovo smart locks, EPIC, Lusano, and Moorgen, this established company has maintained its market presence for over 11 years with 18 showrooms across Singapore. Located within NEX's retail environment, customers can explore comprehensive digital security solutions that replace traditional keys with advanced biometric, PIN code, RFID card, and mobile app access systems.
The showroom features an extensive range of digital door locks and gate locks specifically designed for Singapore's housing requirements, including fire-rated doors for HDB flats and main doors for EC condominiums. Professional installation services ensure seamless integration with existing door systems, typically completed within an hour through experienced technicians who handle all necessary modifications including door chiselling when required. Beyond basic locks, the company offers synchronized smart digital door lock systems that enhance home security while providing convenient keyless entry for modern families.
With comprehensive expertise in smart home security, My Digital Lock NEX provides personalized consultations to help customers select optimal solutions for their specific needs and budgets. The company's commitment to quality service includes professional installation, technical support, and guidance on the latest digital lock technology trends. Whether upgrading from traditional locks, enhancing property security, or implementing comprehensive smart home systems, My Digital Lock delivers reliable technology solutions that combine convenience, security, and peace of mind for Singapore homeowners and businesses.
Based on 15 reviews
Out of 217 shops
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Thia Miko
Julia has been assisting me with great knowledge of the digital lock. I've came by many times and she is professional with her services. Happy to be served by her
Lim Kathy
I had a wonderful experience with Julia during my recent visit. She was extremely friendly, genuinely helpful, and took the time to explain everything in great detail. Julia made sure I fully understood the products and options available and she patiently answered all of my questions without rushing. Her knowledge and warm attitude made the whole process easy and enjoyable. Excellent service — thank you, Julia!
Cher Lee
Just bought a Moorgen lock from Julia. She’s very thorough and helpful with her explanation on all the locks available. Thank you for your service!
Ng Taelyn
Julia was excellent in explaining the features of the door lock, metal gate, and door. She was very knowledgeable and extremely helpful throughout the process. Her clear and detailed introduction made everything easy to understand. Highly recommended!
Neo “Rain” KA
Julia is very friendly and helpful introduce me with features of the locks and also provide her suggestions in helping me make decisions as to which model of lock and metal gate to select. A very experience sales person and knowledgeable on the products.
khairul
Julia has been an amazing staff member, taking note of our needs and request. Explained well features of the product we got
Ng Zhiming
Julia from My Digital Lock was amazing! She was so polite, professional, and highly knowledgeable about the products. She took her time walking me through each door lock, explaining how each one locks, the different functions, and even the materials used in their construction. She pointed out the pros and cons, helped me test the lock in person, and explained every feature—including how the color could match my door. Julia also suggested an additional item, a sliding arm door closer, which helps align the door as it closes. I ended up purchasing the Moorgen Smart Lock T9 and T31 thanks to her excellent service. She was incredibly patient, answered all my questions perfectly, and even made every effort to arrange the installation at a time that worked best for me. Julia is truly a great fit for sales with her patience and expertise. My Digital Lock is lucky to have someone like her!
Estella Jie Zhao
Julia is very good. She’s has been helping me choose the right locker, explain everything very clearly. No hard sell, excellent service. Highly recommend.
Rachel Ko Tiwary
I would like to extend my heartfelt thanks to Julia at MyDigitalLock, Nex, for her extraordinary patience and professional advice regarding my digital lock. Her dedication and expertise truly stood out throughout the process. Although my gate and door were initially handled by another salesperson at the same branch, the transaction encountered several hiccups. Thankfully, Julia stepped in and went above and beyond to address my requirements. She listened attentively to my concerns, provided clear and knowledgeable guidance, and ensured the digital lock was installed seamlessly. Julia's commitment to excellent customer service and her ability to resolve issues efficiently made all the difference. I am incredibly grateful for her support and professionalism. Thank you, Julia, for making this experience a positive one!
Bob Tay
I had a great experience shopping for a digital lock for my HDB gate at NEX. Julia provided excellent customer service—she was patient, knowledgeable, and took the time to clearly explain the differences between the various types of locks available. Her recommendations were thoughtful and tailored to my needs, which made my decision much easier. Highly appreciate her professionalism and warm attitude. If you’re unsure about which digital lock to get, I strongly recommend looking for Julia. She truly made the shopping experience pleasant and informative!
Virainia Thin
Good service from Julia. She is polite and professional. Able to describe the specs available in store when we enquired more. Also she will propose a few options and demonstrate to us the usage of the items.
Wingz Little (Kelvin Lz)
Julia as good services / great customer service explanation all good how to choose lock / size and design
Carolynn Toh
Attended by Julia this morning. She provides excellent customer service and product knowledge. Able to recommend suitable digital lock to replace my existing one.
Bryan
I had a pleasant experience, where I was tended to by Julia. She provided excellent service, taking into account our needs and preferences, and ensuring we made the best possible choice for our home! I will definitely recommend others to come here
sky kaiwen
Anpeng help me install my house digital lock fast and clean and did a good job on it and have guide me how to use the lock as well
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