I shared the same bad service as the rest here just 2+ weeks ago. I was on my way to an appointment but unfortunately my shoes broke just immediately when I walked out of the MRT. The nearest shop happened to be Miniso and I thought I can just grab a pair of slippers.
Perhaps because it was a weekday noon, the music was so Terribly Loud. It was the volume that you need to raise your voice to be heard. Never had this experience in other branches. I wanted to ask for assistance but I couldn't move without my shoes. I will need to shout if I need help, so I ended up just picking what was available on the shelf.
The staff at the cashier was a young chinese lady with long hair. I took small steps towards her and requested to cut the label so that I can wear it now, but I will pay. She asked for me to walk to the counter front but I told her I cannot walk with the slippers tied together.
Her attitude showed immediately and handled the scissors to me, pissed. I can finally walk to the counter, I made the payment, she reluctantly swing the receipts in her hand in front of me without looking at me. The 'stuck-up' look in her face...this is SG younger generation's attitude? Self-centred and zero empathy.
Nick Png
1
Usually a big fan of miniso but this particular branch seems to have quite a number of staff who are unfriendly and unhelpful. We were approaching them for a stock check but they barely made an effort and simply told us to go to another store.
Nicholas Tan
1
I have to really put this out as i share with the sentiments of many others with the reviews that the staff service here is absolute trash! I asked very nicely about wanting to use a coupon, waited for her to count finish money, yet she talks very rudely loud and giving a attitude that deserves a tight slap. Miniso, u got to do some internal review of your staff here. This happened on Sat 15th March 2025 evening!
vin b
4
Nice and neat retail outlet at basement level 1. Sells variety of products such as plush toys, cosmetic, hand phone accessories, speakers, household items, hats,
travel pillows, ...
Some of the items cheaper than else where.
Enjoyed shopping in cool environment.
Lee Jia Yi
1
Extremely unhelpful staff at this branch. I asked 2 staff if a particular item was in stock. The 1st staff told me all the stock was displayed and did not attempt to help me. The 2nd staff tried to search but gave up after awhile and told me to approach other staff to check because she was busy.
Osh Neeli
4
I love this store. Got variety of marvel characterized items. Soft toys, mugs, lunch boxes, water bottles, bags etc best for buy gifts. They even sell marvel perfume.
Never forget to step it to this store!
Tan Kean Peng
3
Third store to launch Marvel series product. Yes there are some new products, but don't get mislead by their advertising on Facebook. Most of the stocks, such as night light and earpieces are not available there. Only some additional things like Spiderman clock and type c cable can be find here.
Nooraishah Rahmat
1
Deserved a one star for your customer service especially the cashier did not know how to redeem miniso vouchers. Ended up I have to make payment by card quickly as the queue is getting longer and got customer behind me is so impatient.
Eric Seow
1
The policy of accepting only faulty returns is totally outdated in this retail landscape where almost all retailers accept returns without question asked. It’s as good as saying no returns accepted. So beware of the fine print on the receipt which is ironic coz by the time u have the receipt you have already bought the item and hence it can’t be returned.
madhu sowmya
4
Marvel X Miniso absolutely perfect merchandise for marvel stuff.Kids will definitely love their products.