Fast and efficient despite the busy traffic. The five self ordering kiosks is really easy to use and no frills. Order using the KOI card and it's indeed faster
シMinako
5
There is always long queue but have a fast quick service. My favourite cafe place. I often buy a drink there.
Love Icecream
5
Can order by machine. Long queue but tasted good and quite fast👌 …
B Ch
1
It is 2025 and you dont accept credit cards like visa and MasterCard? Guys are moving backwards.
Service took 20mins for a milk tea 🥲 …
Mr A
1
This outlet fills to the brim with ice. Paying $5+ for premium items only to have 70% ice. Just look at this. I even specified Less Ice.
Give your business elsewhere, KOI standards slipping due to loyal customer base.
MC SM
5
Love Koi’s free drinks during birthday month! Any 2 drinks of your choice. My usual go to Oolong Milk Tea 50% less less pearls or Tea Macchiato! Big kudos to the staff too, super fast in making drinks and very organised despite the large crowd.
K Tan
4
I recently tried the yuzu oolong milk tea drink from KOI at NEX mall, and I must say it really hit the spot. The drink has a refreshing citrusy note from the yuzu that pairs nicely with the subtle floral fragrance of oolong tea, making it both flavorful and incredibly thirst quenching — perfect for Singapore’s humid weather.
I also decided to try their yogurt ice cream, but honestly, it was quite average. The texture and taste didn’t really stand out compared to what you’d expect from other specialty dessert places, so it’s probably not something I’d order again.
What I do appreciate, though, is how well-managed this KOI outlet is. Despite the steady crowd, the staff work efficiently and maintain consistent service standards. It makes the whole experience pleasant, whether you’re just grabbing a quick drink.
Annabelle Ho
1
I asked the service staff if my drink and topping is correct and they said yes. I paid for orh nee milk tea which is more expensive, but my drink is just iced green tea. I am disappointed because I checked with the staff before I left, and they said it is right. I wasted my money over this mistake
SC Chua
2
Disappointed with the recent opaque SG60 red cups.
Ordered the buckwheat milk tea with buckwheat chew chew, little ice.
Although this new brew tasted great, there wasn't much chew chew and when I finished my drink, I realised there was 1/4 cup of ice left!
(Does that mean "less ice" would be 1/2 cup ice & "normal ice" would be >1/2 cup?? 😬)
Please don't give less topping and more ice just because the cups are opaque.
Charles Phan
1
I recently visited a bubble tea shop and wanted to share my experience. While the drinks were delicious and the overall atmosphere was pleasant, I encountered a significant issue. The plastic cups used for the bubble tea were quite thin, and unfortunately, one of them burst while I was on my way home. This was quite inconvenient and messy, which affected my overall satisfaction with the visit. I hope the shop considers using sturdier materials for their cups in the future to prevent such incidents.