NEX Serangoon • Food • Parking
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Rating Summary

2.7

15 reviews

5
73%
4
87%
3
100%
2
87%
1
73%

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Reviews for KOI Thé NEX

Angi Wong

Angi Wong

5

Bought 2 cups of bubble milk tea but my clumsy hand dropped both cups and completely splatter everything on the floor. A koi staff saw what happened and told us to go back to the shop to get 2 new ones. We hesitated because it was my own fault and he kindly took our empty cups and made for us 2 new cups. Thank you very much for the very kind gesture and goodwill.

Et03

Et03

2

Nice yogurt ice cream but have to wait very long (unlike heytea ice cream can skip the drinks queue)

Joanne Sim

Joanne Sim

1

i order hazelnut green milk tea. the taste is not my expected..... taste very bad..... still need to take very long hrs for waiting my drink.... very disappointed..... 🫣😵☹️ …

Glen Ho

Glen Ho

1

Extremely disappointed that koi changed the grass jelly recipe.. it's no longer the soft one that i grew up with. But the usual grass jelly that you can get anywhere else. It's now called grass jelly Q or something. I asked if it tastes the same.. the workers there told me don't worry the taste is the same. Just the shape of it... Totally got lied to.. i went to tell them it tastes totally different.. but they did nothing about it. Oh well. Classic example of "if something works. Don't change it" i was willing to pay extra for it because they grass jelly was what made koi special for me... but guess i won't be drinking koi anymore..

Heather Wang

Heather Wang

1

Pretty bad experience. Went in places an order at 2:56pm, only collected the drink at 3:20pm. Stood there with bags and laptop for 25 mins to wait for one cup of drink. Store manager was unfriendly and unforgiving in his communication. Ermmmmm, just for a 5 dollars drink.