B Ch
It is 2025 and you dont accept credit cards like visa and MasterCard? Guys are moving backwards. Service took 20mins for a milk tea 🥲 …
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A KOI Thé shop interior featuring a digital menu board and a self-order kiosk.
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KOI Thé @ NEX is a Bubble tea store located in Floor B1 · NEX.
Operating Hours
Open
Closes in 4h 59m
Monday
10 AM - 10 PM
Tuesday
(Today)
10 AM - 10 PM
Wednesday
10 AM - 10 PM
Thursday
10 AM - 10 PM
Friday
10 AM - 10:30 PM
Saturday
10 AM - 10:30 PM
Sunday
10 AM - 10 PM
Overall Rating
2.7
/
5
Based on 15 reviews
Mall Ranking
#208
Out of 217 shops
Category Ranking
Not enough ratings
Negative Reviews
Mr A
This outlet fills to the brim with ice. Paying $5+ for premium items only to have 70% ice. Just look at this. I even specified Less Ice. Give your business elsewhere, KOI standards slipping due to loyal customer base.
Annabelle Ho
I asked the service staff if my drink and topping is correct and they said yes. I paid for orh nee milk tea which is more expensive, but my drink is just iced green tea. I am disappointed because I checked with the staff before I left, and they said it is right. I wasted my money over this mistake
SC Chua
Disappointed with the recent opaque SG60 red cups. Ordered the buckwheat milk tea with buckwheat chew chew, little ice. Although this new brew tasted great, there wasn't much chew chew and when I finished my drink, I realised there was 1/4 cup of ice left! (Does that mean "less ice" would be 1/2 cup ice & "normal ice" would be >1/2 cup?? 😬) Please don't give less topping and more ice just because the cups are opaque.
Charles Phan
I recently visited a bubble tea shop and wanted to share my experience. While the drinks were delicious and the overall atmosphere was pleasant, I encountered a significant issue. The plastic cups used for the bubble tea were quite thin, and unfortunately, one of them burst while I was on my way home. This was quite inconvenient and messy, which affected my overall satisfaction with the visit. I hope the shop considers using sturdier materials for their cups in the future to prevent such incidents.
Et03
Nice yogurt ice cream but have to wait very long (unlike heytea ice cream can skip the drinks queue)
Joanne Sim
i order hazelnut green milk tea. the taste is not my expected..... taste very bad..... still need to take very long hrs for waiting my drink.... very disappointed..... 🫣😵☹️ …
Glen Ho
Extremely disappointed that koi changed the grass jelly recipe.. it's no longer the soft one that i grew up with. But the usual grass jelly that you can get anywhere else. It's now called grass jelly Q or something. I asked if it tastes the same.. the workers there told me don't worry the taste is the same. Just the shape of it... Totally got lied to.. i went to tell them it tastes totally different.. but they did nothing about it. Oh well. Classic example of "if something works. Don't change it" i was willing to pay extra for it because they grass jelly was what made koi special for me... but guess i won't be drinking koi anymore..
Heather Wang
Pretty bad experience. Went in places an order at 2:56pm, only collected the drink at 3:20pm. Stood there with bags and laptop for 25 mins to wait for one cup of drink. Store manager was unfriendly and unforgiving in his communication. Ermmmmm, just for a 5 dollars drink.
Positive Reviews
Angie Ho
Fast and efficient despite the busy traffic. The five self ordering kiosks is really easy to use and no frills. Order using the KOI card and it's indeed faster
シMinako
There is always long queue but have a fast quick service. My favourite cafe place. I often buy a drink there.
Love Icecream
Can order by machine. Long queue but tasted good and quite fast👌 …
MC SM
Love Koi’s free drinks during birthday month! Any 2 drinks of your choice. My usual go to Oolong Milk Tea 50% less less pearls or Tea Macchiato! Big kudos to the staff too, super fast in making drinks and very organised despite the large crowd.
K Tan
I recently tried the yuzu oolong milk tea drink from KOI at NEX mall, and I must say it really hit the spot. The drink has a refreshing citrusy note from the yuzu that pairs nicely with the subtle floral fragrance of oolong tea, making it both flavorful and incredibly thirst quenching — perfect for Singapore’s humid weather. I also decided to try their yogurt ice cream, but honestly, it was quite average. The texture and taste didn’t really stand out compared to what you’d expect from other specialty dessert places, so it’s probably not something I’d order again. What I do appreciate, though, is how well-managed this KOI outlet is. Despite the steady crowd, the staff work efficiently and maintain consistent service standards. It makes the whole experience pleasant, whether you’re just grabbing a quick drink.
Angi Wong
Bought 2 cups of bubble milk tea but my clumsy hand dropped both cups and completely splatter everything on the floor. A koi staff saw what happened and told us to go back to the shop to get 2 new ones. We hesitated because it was my own fault and he kindly took our empty cups and made for us 2 new cups. Thank you very much for the very kind gesture and goodwill.
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Our Menu
Menu Images
Menu Highlights
Uji Matcha Series
MATCHA LATTE RED BEAN
Uji Matcha Series, Less Sugar option available.
MATCHA RED BEAN
Uji Matcha Series.
MATCHA YAKULT
Uji Matcha Series, Directly Imported from Japan.
Chrysanthemum Tea Series
CHRYSANTHEMUM TEA
Wildflower Honey, Iced Tea, Chrysanthemum Jelly.
CHRYSANTHEMUM MILK TEA
Wildflower Honey, Milk Tea, Chew Chew.
Photo Gallery
21 photos