Trash customer service. Pls at least smile at customers who step in and not showing an owing you money attitude. If you’re so unhappy working at iStudio, why not resign? Would be glad is there’s a zero star option for review.
Gen
5
Very friendly staff, Brandon was helpful and very funny when assisting us !
Sharon Sim
5
Today I went to Nex I studio to get a Apple Watch but I don’t know which to get and a staff call Brandon who helping me a lot after I buy it I went home try to pair my watch but I try many times still can’t fix it so I decided to go and find him he is very patient and helpful, he put so much effort to help me and he really a good staff I appreciate his help and times once again Thank you Brandon
Barry P C Tan
1
The service provided by Alvin Tan, bald headed middle age guy, was so bad that I hope your company should counsel him immediately. He definitely not interested in serving customers besides pushing customers to other already overworked colleagues.
For your investigation, kindly talk to Brendon who is more professional. I ended up buying the iPhone 16 from Brendon who repeatedly apologized for Alvin's bad attitude.
If I were the owner of iStudio, there is absolutely no reason to hire someone who does nothing. Anyway, there are already a few complaints about him.
AUNG NYI
1
I am writing to express my extreme disappointment with the customer service I received at your store on the night of October 14, 2023, just before closing time.
During my visit, I encountered a very unpleasant and unprofessional customer service experience. I arrived at the store with the intention of purchasing iPads for my brother and Airpods, but I left feeling frustrated and unappreciated as a customer.
The issue I faced was the attitude of one of your staff members. Instead of attending to my questions and assisting me with my intended purchase, he seemed more interested in interacting with a colleague. Whenever I tried to engage him and ask questions about the products, he appeared dismissive and even went so far as to score me for attempting to seek assistance.
This treatment was not only discourteous but also completely contrary to the basic principles of customer service. The attitude of this particular staff member left me with the impression that my concerns were unimportant and that his priorities lay elsewhere. It should be noted that, as a customer, my questions and needs should be prioritized.
I firmly believe that customer service should always prioritize the needs of customers. It is their responsibility to answer questions, provide assistance, and ensure that the customer's experience is as smooth and positive as possible. It is disheartening to encounter a situation where a customer's legitimate queries are disregarded.
I hope this incident can be addressed promptly, and measures are taken to ensure that other customers do not have to endure a similar experience in the future. This type of customer service can have a detrimental impact on your business's reputation and customer loyalty.