iStudio NEX

Was at the shop yesterday and I asked the lady(forgot to ask her name) about the trade in value of my old phone which she proceeded to inform me that i could minus off both the value and another option(which is “for decluttering” )from the total cost of the new phone. And she mentioned to me that the transferring of storage to the new phone would be an extra service charge of $17 which i had re-asked her as “1” and “7” and she said yes. The next day i came by to trade in my phone where i met Ken who was nice enough to explain to me everything slowly and clearly. Although the waiting time was slightly long but at least the transaction was pleasant. I am disappointed at the lack of knowledge from this lady, because i purposely came back to the store thinking that i am paying $600-700 extra because of what she told me, but instead i paid $900+.

In this shop，the female staff are very inactive and poor service here ；the different of the male staff are good service presented 。I standing inside infront the earpod side about 15minutes ，unlucky the female staff working today so nobody saw and comes to open the earpods.Remind those customer who want come this shop for any consultation with the staff good luck for you all.

Terrible experience with this store, especially with Ken. I accidentally bought a 13-inch iPad case instead of the 12.9, and called about an exchange. Ken called back, yelled at me, blamed me for the mistake, and was incredibly rude. No refunds or exchanges, and their prices aren’t cheaper than Apple’s. Avoid this place.

Patronised the stall to get an item but unfortunately I was sold a faulty product. Quite upset with the inconveniences as I was told I have to make a trip down to the manufacturer to resolve the issue instead of getting an exchange. The seller did not make the effort to open the item and ensure the product is in working order even when asked on how to use the item. Got even further upset by the followup reply below from their customer service to provide more details when the information above is provided. I do not understand why the consumer has to bear the brunt of report check if the purchased item is in proper working order. Shouldn’t it be the responsibility of both the manufacturer and seller? And also, does the customer service or corporate communications department of Istudio truly loves to copy and paste your responses to consumers on their feedback / complaints / comments?

DO NOT GET SErVED by the middle aged guy in the picture! Super arrogant n horrible attitude. I couldn’t stand him n asked a young chap named Gai Bo to help me. Bought an Ultra 2 n some accessories for my son. Gai Bo was super helpful n helped my son choose. Spent $1500 plus n was glad the sale is awarded to Gai Bo n not the old chap 👌👍

Trash customer service. Pls at least smile at customers who step in and not showing an owing you money attitude. If you’re so unhappy working at iStudio, why not resign? Would be glad is there’s a zero star option for review.

The service provided by Alvin Tan, bald headed middle age guy, was so bad that I hope your company should counsel him immediately. He definitely not interested in serving customers besides pushing customers to other already overworked colleagues. For your investigation, kindly talk to Brendon who is more professional. I ended up buying the iPhone 16 from Brendon who repeatedly apologized for Alvin's bad attitude. If I were the owner of iStudio, there is absolutely no reason to hire someone who does nothing. Anyway, there are already a few complaints about him.

I am writing to express my extreme disappointment with the customer service I received at your store on the night of October 14, 2023, just before closing time. During my visit, I encountered a very unpleasant and unprofessional customer service experience. I arrived at the store with the intention of purchasing iPads for my brother and Airpods, but I left feeling frustrated and unappreciated as a customer. The issue I faced was the attitude of one of your staff members. Instead of attending to my questions and assisting me with my intended purchase, he seemed more interested in interacting with a colleague. Whenever I tried to engage him and ask questions about the products, he appeared dismissive and even went so far as to score me for attempting to seek assistance. This treatment was not only discourteous but also completely contrary to the basic principles of customer service. The attitude of this particular staff member left me with the impression that my concerns were unimportant and that his priorities lay elsewhere. It should be noted that, as a customer, my questions and needs should be prioritized. I firmly believe that customer service should always prioritize the needs of customers. It is their responsibility to answer questions, provide assistance, and ensure that the customer's experience is as smooth and positive as possible. It is disheartening to encounter a situation where a customer's legitimate queries are disregarded. I hope this incident can be addressed promptly, and measures are taken to ensure that other customers do not have to endure a similar experience in the future. This type of customer service can have a detrimental impact on your business's reputation and customer loyalty.