Goldheart Jewelry at NEX Singapore represents one of Singapore's largest and most prestigious fine jewelry retailers, bringing exceptional craftsmanship and innovative diamond designs to the heart of Serangoon Central. Located at #B1-23 within NEX Mall, this renowned jewelry destination holds the distinction of being Singapore's first wedding jeweler to introduce matching wedding bands for couples, establishing a legacy of celebrating love through exquisite jewelry. With a rich heritage in fine jewelry retail, Goldheart continues to set industry standards with cutting-edge designs and premium gemstone selections.
The boutique showcases exclusive collections including the world's first starburst Celestial® diamond featuring 73 precision-cut facets, alongside the innovative Star Promise collection of fine jewelry crafted with lab-grown diamond technology. Comprehensive offerings span diamond engagement rings, wedding bands, luxury necklaces, elegant earrings, statement bangles, and premium timepieces from renowned watch brands. Expert gemologists and jewelry consultants provide personalized service, helping customers select perfect pieces for special occasions, investments, or everyday elegance while ensuring each purchase meets Goldheart's exacting quality standards.
Open Monday through Sunday from 11:00am to 9:30pm within NEX Mall, Goldheart provides convenient access to fine jewelry shopping combined with the mall's diverse retail and dining options. The basement location offers an intimate shopping environment where customers receive patient, knowledgeable assistance from staff renowned for their expertise and courteous service. With both physical boutiques across Singapore and a comprehensive eBoutique for online shopping, customers can contact the NEX location at 6634 4018 to arrange private consultations, custom design services, or explore Goldheart's latest collections of exceptional fine jewelry and luxury timepieces.
My friend wanted to go get an ear piercing and a staff asked which side of the ear lobe. My friend couldn’t hear her due to the staff mumbling behind her mask so my friend asked if she could repeat herself. The staff then repeated in a rude and louder tone. I really wonder how impatient one can be. My friend also called the store a day before and no one answered. Neither did the store leave a message. The staff claimed to be busy… I don’t see how they are so busy with this little business. I am sure not all staff are like this one but this is my review after this encounter
Xuan Zhang
Took a cab down today to rush before the mall close as I wanted to purchase a diamond ring. Upon reaching the outlet, 3 female staff is attending to other customers. All just pretend as if they cannot see me and not giving me any eye contact (trying to avoid me) even though I am standing in front of them. They don’t even bother to check with me anything or tell me to wait for awhile more for them to finish with the current customer until I approached one of the staff to ask.
Totally unprofessional and pissed off they pretending like I doesn’t exist. Will NEVER visit this outlet again
R
I recently had an unpleasant experience at Nex Goldheart with a sales associate named Amanda. I came in specifically to ask for a cleaning and polishing service for my diamond bracelet and ring. I approached Amanda after the previous customer she was serving had left, and noticed she was smiling and engaging warmly with that customer. However, when I approached her, her demeanor immediately changed. Her first question was whether my items were from Goldheart, to which I replied yes. She then took my items to inspect them but walked off without informing me how long the service would take or providing any additional information.
While I waited, she didn’t make any effort to engage with me or suggest any products, which I found disappointing. After about 5 minutes, she returned, put the bracelet on me, but the clasp wasn’t properly fastened. There was no further communication or attempt to ensure the service was completed to satisfaction.
I've had my diamond bracelet cleaned and polished at Goldheart before, and this was by far the most uncomfortable and unprofessional experience I’ve had. If Amanda wasn’t willing to offer the service, I would have preferred her to let me know upfront rather than giving me such a lackluster experience. I also couldn’t help but wonder if my appearance or the fact that I wasn't purchasing anything contributed to her attitude. It’s disheartening to feel like I’m not valued as a customer, especially when visiting a brand like Goldheart.
I hope this feedback is taken into consideration to improve customer service in the future.
aelita
Is it a crime to think and make decision before buying anything?
I had an extremely disappointing experience with a female staff (Amanda) on the evening of 10/3/2025. While browsing the jewelry section, I was interested in an item that was unavailable in-store. The staff offered to pre-order it for me but insisted I make a purchase first, as it was the last one. When I requested to try the pre-order item before buying, she responded with a sulky attitude and kept pushing me to purchase, claiming it would fit perfectly and was the last one. Her unprofessional attitude led me to reconsider buying the item. After I told her I would think it over, she visibly lost her smile, and without further interaction, walked away to attend to other matters.
Nicole Liu
I visited the shop to look for a gold bracelet, but the customer service was unfriendly and unwelcoming. Despite finding a piece I liked, the staff's attitude made me reconsider buying from them.
Positive Reviews
Nicholas Goh
Was served by Koh See Han. Very attentive and super helpful. Was served with a smile. Was super appreciative he went out of his way to help us.
Erica
Thanks to Koh Ser Han’s help, I found exactly what I needed and left feeling satified in my purchase. I would highly recommend him to anyone looking for good customer service and an honest, enjoyable sales experience.
Wei Long Tan
Where to buy gold? Come here and find Amanda! Excellent customer service and cater 100% to your needs. She provide good suggestions and recommendation to your needs! Kudos to Nex GoldHeart Shop, taking care of our kid when we are doing shopping!
hui san ng
Went to buy Mother's Day and Newborn present and served by Senior Advisor Mr Iverson Sim. He is very friendly and polite. He gave us professional advise and guide us how to select valuable and worthly gold. We are very happy and satisfied with our purchase and highly recommend people to look for him!! 👍 👍 👍 👍 👍 …
Gamer Jaystertv
Amanda Tan from Nex Goldheart is super professional and patient in sharing her thoughts and perspectives for our purchase. We purchased a set and 1 item . She is a valued member of Goldheart and I will certainly recommend my friends for purchase from her
Tan Chwee Leng
Jewel Tan from Nex Goldheart is super professional and patient in sharing her views and support for our purchase. We purchased 2 identical items. She is a valued member of Goldheart and I will certainly recommend my friends for purchase from her.
Kelly Koh
I really had a wonderful and great experience with Iverson @ Nex, purchased a pair of earrings and a ring to pamper myself. He was super helpful and patience in helping me to find the jewellery that suits me. Am also looking for a small stud earrings which he don't have it in the store, needs time to see which outlet have it. The moment I leave the store, Elaine from Compassone texted me and she have it there. Iverson, you super efficient 👍👍👍👍👍
Am very satisfied with his excellent service and also Elaine, not hard seller and pushy, always gave me ample space to make decision. Even if I did not purchase anything, they still served me with utmost sincerity... 👍👍 The both of you deserves recognition in your work ethics and enthusiam. Goldheart Jewellery is really fortunate to have such dedicated staff.
Thanks Iverson and Elaine for your great service.
Victor Goh
Came to Goldheart @ Nex to look for 四点金 with my fiancé and my mother in law.
We were served by Kevin.
He was very patient with us throughout the whole selection process and was very helpful to recommend designs that we were interested in.
In conclusion, we bought our 四点金 on the same day + more. Money happily spent.
Vt M
Initially went here just to see with friends as we are looking for a bday gift~
A staff approached me warmly, his name is Kevin Khoh, very friendly and welcoming, not pushy at all, you know that ‘pressured’ feelin.
This guy has a Good vibes and making me comfortable so I just share with him that, I was thinking to upgrade my gold ring, so I asked if they do exchange and so on, he took my ring which was.. kinda oval shaped, no longer round, I guess overtime I knocked the table.. He weighted, quoted and offered me for free fixing from oval to round again!!
I told him like, really? I might not buy anything, I mean, legit, I told him it’s okay, no need fix, even if it’s free, I don’t want to trouble him.
To my surprise he insist, he wants to help me and make it round! So I let him! He took my ring and he really, put in the efforts to really fix my ring!! It’s round and looking brand new! Even my friends was like , “ waaaa, looking like a new ring, the guy really put in the effort “ 👏🏻 👏🏻
End up bought some earrings here!!
This is not my first purchase and the experiences with Goldheart, has always been awesome!!
Thank you Kevin Khoh and Team, keep up the great work!! ✨
Kevin Khoh
Dear shoppers, I am the new manager of the store(Previously from Plaza Sing and Pasir Ris outlet) thank you for your patience and your support, hoping to provide you with a Great New Xperience shopping with us.
