FotoHub at NEX Singapore continues a proud legacy of photo printing excellence that began in 1987, when Eric and Vincent Tan established their modest photo print shop in Coronation Plaza. Now evolved into FotoHub Holdings Pte Ltd, this NEX location represents one of six premium photo labs across Singapore's major shopping centers, serving the Serangoon community with comprehensive imaging solutions for both consumer and corporate needs. As part of Singapore's most established photo service network, FotoHub NEX combines traditional photo printing expertise with cutting-edge digital technologies to meet diverse photography and imaging requirements.
The comprehensive service portfolio includes instant photo printing through convenient self-service kiosk terminals, rapid 1-hour photo processing, and innovative FotoIdeas products that offer unlimited creative possibilities. Customers can explore unique offerings such as FotoStory personalized narratives, custom FotoJournal photobooks, personalized FotoCalendars, branded FotoMugs, and creative FotoWonders that transform digital memories into tangible keepsakes. Each order is meticulously manufactured in-house through strict quality control processes, ensuring every print, product, and custom creation adheres to FotoHub's rigorous professional standards developed over three decades of imaging expertise.
Located within NEX Mall's vibrant retail environment, FotoHub provides convenient access to professional photo services while customers shop, dine, and explore Singapore's largest suburban shopping destination. The combination of instant printing capabilities, custom product creation, and corporate imaging solutions makes FotoHub NEX a versatile destination for preserving memories, creating gifts, and fulfilling professional imaging needs. Whether printing vacation photos, creating personalized gifts, or developing corporate presentation materials, FotoHub's attentive and loving approach to manufacturing ensures each customer receives products that meet the exacting standards that have made FotoHub a trusted name in Singapore's photography and imaging industry for over 35 years.
FotoHub Nex
Absolute obnoxious,arrogant, self assertive and distasteful customer service experienced at this outlet at Serangoon Nex shopping centre.
Urgently need to get my passport photos taken due for renewal so I came in to have a simple photo session, lady staff(the eldest staff here, no hatred on age discriminations) took out a DSLR camera w/o asking you to get ready or suggesting to comb your hair and she just snapped away on her own wiiliness, of course photos turned out to be bad and dark, I politely requested her to do a retake and immediately she got herself infuriated and told me off by telling me to go to a proper studio if my expectation is high? I was just suggesting why the picture is not nicely taken and just do a retake will do and why is she loses her patience and replied offensively rude and raised her voice tone on me, suggested me to go to a photostudio if i wanted professional result which i didn't asked for??Then I saw a strobe light box on top of her and I suggested her to turn it on and thinking that might help with the lighting on pictures and she blatantly flaunted me off with the reason that she's not a professional photographer, which I think turning on the light would definitely improve light and picture quality simple as that and it's not about professional photographer should do and also my question is why do you install a light here but you don't know how to even turn on?
How can One do a decent job if they are self disgusted and had
so much displeasurement on their work.
Does she yourself like to get treated the same way that she expect others would?
Please review your SOP and staffs' attitude and photography's skills.
Thanks for the experience.
20Feb2023.
Positive Reviews
Mani Cho
Hui Ting and the other staffs were very helpful and friendly!, the process of photo taking was very smooth.
Charunie Rathnayake
The staff is super nice and kind. I went for a half body headshot and they gave a very genuine effort at it with retakes till i’m comfortable with the photo.
Hari Prasad
I'm amazed by how quickly the team processed my PP-size photos and document copies! They delivered everything in 15 minutes without compromising quality. Super efficient service with perfect results.
**Thank you for the speedy and professional work!** Highly recommended for urgent photo and document needs.
*Bonus - Friendly staff and affordable prices too!*
Beng Tian TAN
I was attended by a very friendly Ms Hui Ting. I had half a dozen of old precious documents left behind by my late mother to laminate. Upon seeing the old papers, Ms Hui Ting advised that I should have them digitised beforehand in case the brittle papers corrode during the lamination process.
As I've already done the digitising, Ms Hui Ting proceeded with the lamination. She handled the documents with extreme care and straightened out every crisp and fold along the torn edges to allow them to sit flatly in between the lamination sheet. As she focused on caring for my documents, her colleague jumped in to attend to other customers who flowed in.
It was a delight to witness such camaraderie and pleasant service. Thank you, Ms Hui Ting and colleague 🙂
Ming Hui Kwang
Ms Tang Siow Peng and Ms Fong Hui Ting have demonstrated exceptional customer service and professionalism.
My friends and I reached the shop late, at about 8.45pm. We didn’t know how to use the photo printing self-service computer. Near to the closing time of 9pm, Hui Ting was still very patient and taught us how to use the computer. In addition, she also helped us with the photos selection and cropping. Siow Peng then ensure that the photos were printed correctly, laminated and trimmed them nicely. Due to us spending extra time selecting the photo frames, both of them had to extend their working hours to ensure that the photos were printed, laminated and nicely framed. They never rushed us even though, their working hours had already exceeded. Instead, they were friendly, patient and provided very good advice on the photo frames selection. Thank you Siow Peng and Hui Ting for giving us a wonderful experience in the FotoHub.
B L
Special thanks to the staff here, especially Siow Peng who skillfully handled my photo printing job of 500+ photos and recommended a suitable photo package. Photo print quality is good. Service is great. Prices are competitive. Staff are reliable. Thanks Xitong for your responsiveness on email as well!
Guru 5
Quick service despite the crowd and good quality hard paper prints. This lady (I think her name is Zann) was very efficient and knows her stuff well. I printed 3 hard copy papers in 5-10min despite a busy rush hour. Thanks!
Jolene Pek
Would like to send a compliment for Ms Siow Peng, and Ms Xi Tong and Ms Hui Ting. They have always been cheerful and friendly.. providing excellent customer service. Many thumbs-up for the team. ♥️👍🏻 Thank you and keep up the great job! 👏🏻 👏🏻 👏🏻 💯 …
Josephine Yong
Always a great experience working with the Fotohub Nex team esp Siew Peng, Dolly, Hiew Ting. I frequent this store for my doodle calendars yearly and Siew Peng is alway a great help. Will no go anyway else for my photo needs
Joanne Chan
Been coming here for years, always efficient and great service. Special shout out to Lai Wan for her friendly and helpful service. Thank you!
Seck Cher Soong
I am very impressed with the quality of my first photo book. The colour and resolution of the photos were excellent.
A R
I'm pleased with how they photographed my 1-year-old twins. The staff was very helpful, and the photo turned out beautifully. They were able to adjust the tilt of the head to meet Singapore passport requirements, which I really appreciated.
Nancy Chan
Went there for passport photo and the girls there very patient In explaining requirements to us. When taking photo, she will help to take until you are ok with it. Get the photo fast, soft plus hard copy, confirm acceptable by embassy in 20min, $22. Highly recommend
Feng Yi Chew
Came in to print some photos - as of January 2025 it costs $0.80 per 4R print for 20-min turnaround, and $0.60 per print if you’re willing to come back after 4 hours.
The staff who attended to me was patient and helpful, and the photo printing process was quite seamless, using the shop’s Wi-Fi.
Highly recommend for their efficient, friendly service, and convenient location near the bus interchange and MRT at Serangoon!
