Was looking to get an air purifier but wishes to understand more before making a purchase so decided to check out this booth at nex.
The young male staff with colored hair attended to us promptly and we were impressed by his product knowledge and service. He was able to answer all the queries we had and explained technical information in layman terms so that we could understand easily. He was also able to give relevant examples and useful advice. There was no pressure nor any hard selling. As compared to some sales people who boast about their products and over promises, this dyson staff was very humble and gave practical facts of the products.
We learnt so much, had all our concerns clarified, and we were so grateful for his patience that we placed the order right away. Unfortunately i didnt get his name but our receipt shows Allan Lee so hope we got the right person.
Nur Mohammad
5
5 star for Allen and Yee Chang. Allen product knowledge and service skills is really off the charts that I ended up purchasing more than what I initially came for. His energy and enthusiasm is really genuine and Yee Chang is a great assistant to him. Although it’s just them two, they are able to toggle between us and other customers seamlessly and effortlessly without breaking a sweat and without customer feeling being left out.
Lily Ang
5
I just wanted to take a moment to commend Allan Lee for your exceptional customer service. When courier failed to deliver my Dyson vacuum cleaner yesterday morning, you took the initiative to arrange for it to be delivered directly from your store within just two hours. Your understanding of my situation, especially with my upcoming travel, really stood out. It's rare to see such proactive and thoughtful service, and I truly appreciate your efforts in ensuring I received my purchase in time. Thank you for going above and beyond!"
J O
5
I went to Dyson Nex to buy fan filters and took the chance to recap how to use WashG1. I am really impressed by Allan service attitude and professionalism. He explained in great details to me how to use and maintain the device and I can feel his enthusiasm and passion in his work. Really appreciate his help and friendliness. Would definitely recommend anyone who wants to buy Dyson products to look for
Allan.
Alicia P
5
Excellent service from Allan Lee. He’s very knowledgeable and detailed in explaining the vacuum. He also showed us and let us try out the tools. There are also a few different ‘packages’ we can get depending on our needs. Highly recommend!
jay fernandez
5
Excellent service by Allan. Very knowledgeable of his products, super patient explaining to us the several options of their vacuum cleaners and demonstrating the features of the options. Thanks Allan for helping us make the right choice for our needs and for making our shopping experience stress free and actually enjoyable!
jeanette Liau
5
Excellent Service for Sales staff Allan!!! Super helpful, knowledgeable about Dyson products without being pushy, and exceptionally patient in explaining how to use the hair serum and air wrap to best achieve long lasting curls. Can't say enough praises and his professionalism and passionate service attitude was impressive! Super grateful for all of his help! Thank you so much Allan and I will be back to purchase new Dyson products soon!
C T
5
I had an incredible experience at the Dyson shop, all thanks to Allan Lee and his colleague. Allan’s enthusiasm, friendliness, and professionalism impressed me right from the start. He addressed all my concerns without being pushy, which made me feel comfortable and valued as a customer. Even when I returned with more questions after dinner, his colleague was equally helpful and knowledgeable.
Allan’s passion and expertise on the V12 model were truly exceptional, and it’s rare to find such a customer-focused individual. Thanks to his outstanding service, I felt reassured that my premium Dyson vacuum purchase came with excellent post-sales support.
**Update:** I came back to purchase another Dyson vacuum for my parents’ home. Allan and his colleague provided an excellent demo at the NEX outlet, and I decided to get the latest Dyson Pencilvac to supplement my V12 model. Allan’s service continues to be professional, polite, and friendly.
Keep up the fantastic work, Allan, and the entire shop team!
Anna Anna
5
My 1st time here, happen to passby this shop at Nex , serve by Mr Allan , he is very kind come and approach me, at first i am just look around , no intention to purchase today , he recommended me the Dyson Airstrait and he is very patience to explain all the function in details , very good service , immediately i bought this airstrait. Highly recommended ! Appriciated !
Mabel Tang
5
Sales staff Allan was wonderfully out of his way helpful, full of patience, knowledgeable in explaining the product v12 detect slim submarine. Instant answers to my questions about the machine, that which impressed me to reach a decision to getting the product. He has great salesmanship skills.
Appreciate and grateful for all his help.
I will definitely remember and will recommend friends and relatives to look for Allan / Dyson products from Nex outlet.