Had a last-minute urge to treat myself, so I gave Chen Kang Wellness at NEX a call—luckily, the receptionist managed to squeeze me in for both a foot reflexology session and a back massage. What a win!
I was attended to by a therapist named Qun, and let me just say—she’s got magic hands. From the moment she started, it felt like she knew exactly where every knot, blockage, and tension point was hiding on my feet and back. The 1-hour foot reflexology wasn’t just relaxing—it was transformative. Every press was precise, and by the end, my stiff shoulders and heavy legs felt incredibly light and free.
Qun is truly exceptional at what she does. If you're looking for someone who really understands the body's pressure points and delivers real relief, ask for her. Big thumbs up for her excellence!
Wong Ding Chuen
2
I gave them a try because they have been at nex for a long time. However I am quite disappointed and left with an headache.
Firstly masssue scratch my face twice on the first 5 min as he was on the phone.
Secondly I have explicitly mention that I have enough of neck massage pls do more the back. He mention 30min is too short but yet still keep going back to press my neck.. eventually he over did my neck causing headache for the whole day.
Thirdly, he was all over the place, lack of technique.
On the flip side they gave me a sweet for the dizziness which is nice until they blame it on an empty stomach...
In conclusion I felt men handled.. it was quite rough and could have been more sensitive to my needs, rather than assume my reactions as "I scared of tickling"(which I am not, it was uncomfortable, not ticklish) or my neck has some issues and continue to press harder despite already flagging out.
May Lim
2
Should have read the review before walking in. The 2 stars are for the receptionist who is quite patient, and some masseur are helpful
But the overall experience is really bad.
Once booked, we were asked to go into the back of the shop - suppose to wash our feet ourselves at a corner, nobody was there to guide or assist us.
I did body and foot massage. The back massage chair had a very old and sour smell. Masseur applied pressure, but i felt like a piece of marinated meat being anyhow press pressed. Half way they had to make calls to find another masseur. The masseur beside burped (loud enough) halfway. The other ladies were talking loudly I had to put on earpiece.
My masseur pressed very hard when i started the foot massage, told him to lighten but he pressed even harder, thankfully his colleague realised i was in pain and use handsign and ask him lighter (turns out he had abit of hearing problem which i can understand)..
I thought okay the experience was bad but not enough for to leave a bad review. Woke up in pain last night on my left feet like a nerve was sprained inside and now i couldnt walk properly.
For the price paid and experience, i wouldnt go back again :(
Mavis Lim
1
The female massage therapist keep talking and talking to each other.. the whole place every noisy. Outside use shout and inside keep talking.. don’t feel any relax price also high. Don’t know what kind of massage place is this. Horrible max… won’t come again also free also won’t come. Totally is like MARKET PLACE. The middle female massages keep talking talking talking and not talking to customers is talking about her life etc. come on lah people come her spend money is to relax not come here HEAR U KEEP TALKING
Yew Hong Ng
4
I'm surprised by the bad reviews. It does depend on the masseur but the general standard is not bad. As for the talking, most places are like that unless you are in a separate room.
Stephanie Tan
1
Wished I could have given less than 1 star but that’s the least I could even provide. The staff on duty is horribly rude and full of herself. Wanted to ask her to contact management, she gave a million excuses and had a heck care attitude. Wrote to feedback to their management on their website but to ZERO reply. Very disappointed customer who used to enjoy the trip over. Management really needs to buck up and value add. Their heck care attitude is top notch!! No sevice but expect money!!! Terrible
Nil Nil
1
Unprofessional service in all aspects. Receptionist pressures to sign up a new package even I have 5 more sessions to go. Threaten that if I do not sign up, the free 2 sessions in the existing package cannot be used. I read other reviews, it is true that I also experienced myself a few times that they do not reduce the strength even we make the request . Some therapists didn’t seem to be qualified especially the female Thai.
Estelle Wong
1
Receptionist - Liu had such a bad attitude did not check our package which includes shoulder massage. Informed masseuse that my massage included shoulder massage and asked him to check but he still did not check only until my time is up. They said that because I told them it’s a foot massage that’s why they did not include shoulder. As I bought my package from Serangoon gardens, they did not bother to check and just assumed it was foot. Nex service is really bad compared to gardens. Please never sign a package with them. Gardens service is significantly better. Thankfully the masseuse did some service recovery and did not charge extra for my shoulder massage. Will never come back to this outlet again.
Dddesss
1
Visited twice and both times, felt like the masseuses didnt know what they were kneading. It was also rather noisy as some of them chit chatted across the room. Hygiene was just bad, feet washing area was constantly wet and carpet stank. The male masseuse blew his nose twice and continued without washing his hands. The only saving grace was one of the younger lady at the recep was very polite and helpful. Nonetheless, won't recommend as there are other options out there.
Tavia Leong
1
Unprofessional female masseuse who saw that I had bunions on my feet and went on about how I should take care of them and wear a brace to straighten my my toes (it does not work that way) and even stretched my toes so much to a point where my feet cramped - Mentioned this to her so that she can stop and continue to do her job properly as a masseuse, she continued giving unsolicited advice on ‘caring’ for my feet. The overall experience was just unpleasant with her chit-chatting with the masseur next to her throughout the whole 40mins. The place looked decent and comfortable from the outside, unfortunately, the reality is far from that.