Location:
Quality products and services
Based on 15 reviews
Out of 217 shops
Not enough ratings
Lee
Avoid the heels which are poor quality. My (skinny) relative bought a pair of the Emmy pointed stiletto pumps and the heel broke within an hour. Took it back to store but no refund as they had been worn. As their shoes are low quality anyway we would not have expected them to last long but they should at least survive a day. A refund is reasonable since they did not serve their purpose.
Candy Nguyen
I had bought 1 bag with original price at Nex $99, the price is not cheap, after 3 months the bags was spoiled , i bring there for them to repair, they kept 2 weeks and returned back to me only 1 sencense : Sorry we can not repair this, made me disappointed, i think better should not to buy the expensive bag and also never buy this brand again.
Y Yan
Item sold to me was defective! A brand new wallet but the metal hardware is all rusty! I have to make a trip down for return! As the item is online exclusive, they are asking me to make another trip down for collection as they can’t “overwrite” system to get it shipped to me directly. Then why can’t you ship the item to the store first before asking me to go and return? Are customer a joke to you?
Shobana Vikiraman
It was quite a funny experience. The staff went from nice and polite to not very nice the to polite then to not very nice again. Haha. I felt intimidated shopping there. I think they are on guard in case of a difficult customer. In case of a difficult customer perhaps they could be trained to handle that? I wanted to buy a bag as well but decided I will go to another CNK outlet to purchase instead.
Linda Hassan
Very bad, dishonest and unprofessional staff at NEX store. I have reserved a New piece of bag (in stock 5 new pieces left) but yet they gave the new pieces to other customers and reserved for me the display piece. This is very disappointing. These incompetent staff at NEX really tarnishing Charles & Keith brand. They should to be fired. I believe this is not the first incident happen to other customers as well at NEX store. If I wanted a display bag I would have purchased it at Vivocity or Tampines as they also have the display piece. The Management should into this seriously.
vania jang
very bad experience at this outlet. manager recommended the wrong size and didn’t allow me for an exchange the next day. will never buy any charles and keith products from this experience onwards.
Joann G
Charles & Keith is a really nice place if you’re looking to buy gifts for friends—or even just to treat yourself! They’ve got a lot of variety, so it’s easy to find something stylish. The staff there are super kind and patient, which makes the whole shopping experience way better. Definitely a go-to spot if you’re into trendy and classy stuff
norhairani
I recently visited Charles & Keith and was really impressed with how Adam handled his customers. As a loyal customer who owns many of charles and keith bags with different designs, I appreciated that instead of just trying to make a sale, he took the time to recommend the best and latest designs based on my needs. His explanation made the shopping experience very pleasant. Adam leaves a great impression, and the company should definitely keep him as he’s a real asset. If you visit Charles & Keith at NEX, I'm pretty sure you’ll enjoy excellent customer service from him.
Dom Heng
I just wanted to take a moment to appreciate Elsa for the fantastic service she provided when I visited the store last Tuesday to ask about some shoes I have been eyeing on for awhile. From the moment I walked in, she greeted me with such a warm and friendly smile, making me feel genuinely welcome. It wasn’t just a standard greeting. It felt sincere, and that made all the difference. Elsa really took the time to understand what I was looking for. She didn’t just point me to the shelves; she asked thoughtful questions about my preferences, comfort needs, and style, which made the whole experience feel much more personal. I could tell she truly cared about helping me find the right fit rather than just making a sale. What stood out the most was her patience and professionalism. She was incredibly knowledgeable about the different options available and explained everything clearly, without making me feel rushed or pressured. Her recommendations were spot on, and I could tell she had a great sense of fashion as well. She understood what styles would complement different outfits and occasions, which made her advice even more valuable. It was refreshing to speak with someone who not only knew the products but also had a strong sense of style. One thing I especially appreciated was how she remained just as warm and gracious even when I decided not to make a purchase that day. Not once did she show any signs of impatience or disappointment. Instead, she simply reassured me that I was welcome to return anytime and that she would be happy to assist me again. That level of professionalism and genuine kindness is rare and truly made an impression on me. Beyond that, it was just the little things, her warm and approachable demeanor, her willingness to go the extra mile, and the way she made the whole experience enjoyable. It’s rare to come across such genuine and thoughtful service these days, and I really appreciate the effort she put in. Elsa is truly an asset to the team, and because of her, I'll definitely be returning again! Great customer service like this deserves to be recognized!
Crystal Lim
taking this moment to appreciate the personalised service provided by Adam. he was very attentive towards the kind of handbag & heels i was looking out for. hope the team can convey my thanks to him! his great service definitely made a difference to my shopping experience at Charles & Keith. would definitely return again
veni tjiong
The most friendly staff from all store. I would like to come again,they're very helpfull. Thanxs for the warming smile
Shah May Eng
We will like to give our gratitude to the sales person name Heng Yit Lun who serves us in his excellent service. He is very polite and friendly when we visited the store at Nex. Last but not least we will like to gives him a excellent compliment.
Hanxuan Tay
Staff was courteous and polite to show and recommend product around, even when no product was purchase.
Grace Sze
My atome got problem But your staff very patient The new guy also very attentive Thanks the wear spec cashier and new guy❤️
Charu Khurana
I want to buy purse for my owner’s daughter so I went to c&k. The male staff was there. He was very helpful and helped me in finding a nice purse for her. She liked the purse. Collection is very nice. Staff is cooperative. He advised me for gift card also. 😊 …
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