This is the absolute worst outlet. I ordered a birthday cake for collection from 3pm - 6pm, meaning the cake should have been ready for collection at 3pm, as per every other store that I’ve ever purchased a cake from. Made me come down all the way at 4pm only to let me know with a sassy attitude that my cake isn’t ready. No apology, simply stating that it wasn’t ready and I was to wait for it. Staff opened the fridge door and inside lay many orders for collection period between 6-8pm. Would really like to know why my order isn’t ready for collection during my stated time frame when it’s a much earlier collection timing. I have to attend to other matters and can’t afford to wait. I am absolutely incensed.
Ee Lih Chia
1
What a big let down on the service level at Bengawan Solo Nex. I was there about 4:10 p,m (definitely not the peak period. There were practically no or at most 1 customer) I wanted to buy 2 slices of chocolate roll. Lady said no slice ones but only whole ones. She then asked another colleague if they want to slice for me. The reply was negative. Their excuse is that they cant slice as it's too soft.
I am a regular customer of bengawan solo especially Chocolate roll. I never had this issue with other outlets.
Starlette Goes
1
Customer service is really poor . I bought 8 egg tarts to be gifted and I asked to be put in a box . Your service staff told me I have to pay $1 for the box. Bengawan Solo such a big brand name and cannot provide a box . Disappointing !!!
Julia Lim
1
Ordered a cartoon birthday cake for my child 2 weeks in advance to pick up today between 1-4pm ( only choice given online for pickup) for a celebration at 3pm. Called shop and was informed that it is only possible to pick up after 4, possibly at 5pm. What is the point of specifying the pickup time online if there is no possibility of that happening? It is a huge disappointment especially when the order is for a character cake for a small child. Now there is the additional stress of going to buy a generic cake in time for the celebration!!! Readers pls beware of the retarded online order system - nice aunty at nex told me next time if we need to order and collect punctually, best to order personally at the shop.
SG sg
1
I usually spent $30 on each visit. Today, I bought 1 pc of Getuk Ubi only as other popular products were sold out. Staff showed me attitude, horribly realistic.