Gen
This is the absolute worst outlet. I ordered a birthday cake for collection from 3pm - 6pm, meaning the cake should have been ready for collection at 3pm, as per every other store that I’ve ever purchased a cake from. Made me come down all the way at 4pm only to let me know with a sassy attitude that my cake isn’t ready. No apology, simply stating that it wasn’t ready and I was to wait for it. Staff opened the fridge door and inside lay many orders for collection period between 6-8pm. Would really like to know why my order isn’t ready for collection during my stated time frame when it’s a much earlier collection timing. I have to attend to other matters and can’t afford to wait. I am absolutely incensed.