Opening hours stated is 10am but was not open when I was there from 10am to 1030am. what a waste of my time.
MH Tham
1
Bengawan Solo has long been a household name, selling some of the better snacks and kuehs over the past decade. Hence my great surprise when a visit to their NEX branch turned into a masterclass in how NOT to handle customer service.
The staff was awkward and outright rude. Simple questions about stock were met with dismissiveness and contempt, as if I was supposed to grab anything else that was in stock when the item that I inquired wasn’t available. It is strange how Bengawan Solo would want to sabotage itself by hiring staff who seem to loathe both their jobs and the customers they serve.
A shame really, because the snacks they sell are good, but if only the service didn’t leave such a bitter aftertaste!
Lilian Loh
1
11 May 25 (Sun) around 2 plus i went to Bengawan Solo, Nex to purchase a small container of Pineapple Tarts happily.
This afternoon, i ate one, the taste is very horrible and the skin too rough and thick. 1st time I bought from Nex outlet. All along I bought from Jurong Point outlet, the taste is very good. My No 1 Pineapple Tarts and I keep sharing with my friends your Pineapple Tarts is delicious. After this horrible experience I will not go to Nex outlet anymore.
The staff is not friendly and the place is very cramp.
Hope the Management could investigate this matter before it tarnish your reputation and you will lost your "Pineapple Tarts" customers.
Alvin Choo
4
We wanted to get a light item for tea break so we got a pandan chiffon cake from the Bengawan solo outlet at Nex. It was a tad pricey at $22 (if I recall correctly), but it was so good when eaten fresh.
Vicky
5
Lovely staff - swee Ching was very patient as I tried to make decisions on my child’s one month vouchers. I made an error and required her to do a refund but she was not unhappy and was still very patient in serving me despite the crowd and pressure she was under. Thank you for your kindness and patience!
Brokenboy
1
If your staff is unhappy don’t work here. What is this bullshit service attending to other customer when I’m trying to order? STILL HAVE THE CHEEK TO ASK ME TO WAIT WHEN I’m in the queue! what’s the point of the queue then? Queue just to let the person behind me go first? Garbage service and attitude, no remorse at all from your staff please do something about it!
Chow Huo Kit
1
Customer service was garbage. I don't owe you a million bucks. Please improve and not destroy the company's legacy.
And L
1
Your chocolate/coffee roll was totally difference in thickness on the display shelve and the one I bought.that was a pathetic thin slice of cake.that will be the last time I buy .
Huiyi Lok
1
12 noon - lunch crowd coming in and you would expect that they would have all the stock ready for their operations. However, kueh section was completely empty. I asked the staff if she could look at my order and let me know how long I would need to wait. She dismissed me and said they are busy packing the stock, need to wait 20 min. After waiting for 20 min, they told me the kueh I was looking for hasn’t arrived. What a huge waste of time that could have been avoided if the staff just LISTEN to the customer instead of dismissing us to do “stock taking” at 12 noon mind you. Btw, 4 staff in one outlet but not one was willing to attend to the customer waiting outside their shop. Ridiculous service.
Waha Haha
2
This long hair staff was so rude. I bought stuff from you and u shown me attitude? Such a bad image to represent the company. If not happy, just leave the role. Don't throw it to the customers!