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Rating Summary

3.2

15 reviews

5
73%
4
87%
3
100%
2
87%
1
73%

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Reviews for WOK HEY NEX, Serangoon

K

K

5

I’ve always been a fan of Wok Hey and I love the convenience of the pick-up option. The seasonal specials are always a hit and my fav so far is the laksa one. Today I encountered a missing add-on in my order and I thought to just drop a dm to them on ig, not expecting much. But the customer service responded so promptly (within 5 min!!). They also followed up with a clear resolution. 10/10 recommend!

Marcus

Marcus

1

The waiting time stated on the site before you place any order is way off the estimate. Maybe cater in an extra 20min waiting time if you plan to pick up food from this outlet. The least they could do is stop over-promising and under-delivering.

Angelia Johnson

Angelia Johnson

5

Always tastes amazing!!! Cooked fresh and fragrant! My family loves it! Service staff also friendly and helpful! Definitely recommend it!

C R

C R

2

XO fried rice barely had any taste, needless to say XO taste. Counter staff was busy but friendly too so kudos to her.

Valerie Lim

Valerie Lim

5

I've not personally purchased from the stall at Nex but via Food Panda instead. Each time, it never fails to delight. Orders are always correct and rice was always devoured within minutes by my kids. They loved the CNY boxes so much that they wanted me to wash and reuse the boxes. Wok Hey learnt of this and reached out to me, offering to send me new CNY boxes as souvenirs, much to the delight of my kids. Simple customer service that puts a big smile on customer's faces.

Mel T

Mel T

2

Chicken is significantly lesser at this outlet, in fact, the amount of chicken is terribly measly compared to other branches. Only 3 small pieces and tiny bits of skin in the whole box.

leiko

leiko

5

I accidentally placed my food order on the wrong outlet on their website . The staff there were very helpful, guiding me on what to do since I had already paid and received my food at the wrong outlet. Their customer service was excellent—patient, supportive, and overall great. I'll definitely remember to double-check where I'm ordering next time! I really like Wokhey, and despite the busyness, my food arrived quickly.

PC Tan

PC Tan

5

Great yummy food that we buy often… it’s just the wait time could be long.

Wei Hank Tan

Wei Hank Tan

1

only 2 number but need to wait half an hour to take my meal, 3 people was cooking but they didn’t cooking follow the number of queing~ waste our time

Alfian Iskandar

Alfian Iskandar

1

Most of the staff there is bloody rude, make people wait even though the order has been cooked. What the use or ordering to website if you still have to wait long? I ordered prawn egg fried rice and the prawn tasted terrible.....very dry and not fresh at all and also the prawn is so tiny....