Location:
Quality products and services
The Pet Safari NEX brings wild west adventure to pet care at #04-03 & #04R-71, featuring 2,000 square feet of themed retail space that combines comprehensive pet products with professional grooming services under one exciting roof. As a megastore concept from Pet Lovers Centre with 4 Singapore locations, this NEX outlet serves northeastern pet owners with an extensive range of supplies, accessories, and expert care services for dogs, cats, rabbits, guinea pigs, and other beloved companions in a uniquely entertaining environment.
The full-service facility offers professional grooming from brushing to styling, nail clipping to teeth cleaning, health evaluations, and anal gland expression for pets of all sizes, from large dog breeds to smaller companions and exotic pets. The retail section showcases comprehensive pet supplies including food, toys, accessories, and health products, while experienced groomers provide personalized care that keeps pets healthy, clean, and looking their best with services tailored to each animal's specific needs.
Operating daily from 10am-10pm with convenient fourth-level access, The Pet Safari NEX serves busy families and pet enthusiasts exploring Singapore's northeastern shopping district with professional pet care expertise and quality products. The store's combination of themed entertainment, comprehensive retail offerings, and skilled grooming services makes it the premier destination for pet owners seeking one-stop care solutions and supplies in the vibrant Serangoon Central area.
Based on 15 reviews
Out of 217 shops
Not enough ratings
m3lvin -
Very rude service at the cake counter. To the management, pls see your vcam 12 Aug 530pm. Shocked at the attitiude of that bespectacled staff. 1st time buying here, will NOT come here again, nor will recommend to anyone
Rebecca
Never buy dogs from this shop! Mine came with health issues as a puppy and none of these info were communicated to me. Do not trust their beeeders! Their staff also provided wrong advice on feeding and dental care, very irresponsible of PLC. Please choose an ethical and responsible breeder instead.
E E
I'm quite shocked that my reviews (as a customer who has been buying expensive Exo terra/Hagen products from various PLC outlets for years, have mostly been removed. Why are a paying customers' reviews deemed as unfair reviews? Inconsistent quality of products , zero actual product knowledge. New basking platform has a hole that filled up with water after 10 days. PLC refused to refund for the defective item and didn't even bother to explain what the problem could be. Given that PLC is also selling terrapins which live for decades, should be able to offer solutions on basking platforms instead of telling me to stop buying the Exo Terra platform.
S3R3N3 N3O
I ordered Senior and Adult came. Call back.. tons of reason given for the mistakes. Best reason, Senior and Adult are the same one la. Another is ask me go get a small pack Senior and wait till next week then they exchange! Then why I order if don't need the food? They gave up.. ask me call HQ.. and HQ immediately apologize and exchange will be delivered the next day. And the closing point.. the one gave all the reasons claim that she in the one in charge of the store. Really gave one a very bad impression of the level of management at the store itself.
Sirius Bee
I just visited this pet shop and had a very disappointing experience. I was looking to purchase dewormer and noticed the expiration date will pass before I use up the tablets. Concerned, I asked the staffs if they could check whether they happen to have any batch with a slightly longer shelf life as my pet is small. Unfortunately, instead of offering a checking, the staff repeatedly brushed me off, repeating the same phrase over and over that “it’s all the same” without addressing my concern. It felt like they were more interested in shutting me up than actually helping me. Customer service was non-existent!
J T
Major miscommunication from the staffs and perhaps between the staffs. We visited in the afternoon and we were ready to purchase a pup in the evening and was told an operation time, but when we visited during the evening it was closed. Came afternoon (again time suggested by staff), then we were told pup was sold the night before. Staff agreed to ring us when the pup is sold before we get back but we received no form of communication. What a great disappointment. We were all ready to welcome our new additional to the family.
Gyc
I would not give star at all if given the choice. First of all, the operating hours of the pick a pet section is not accurate, close to 12+ and staff came in a dilly dally manner to clean and bring the dogs out. Secondly, the blonde hair middle age female staff was extremely rude. She told us to not 'stare' at the dogs as they will get too excited, they were already excited when they were nobody around. When we move to another side, she told us SECOND TIME to not look at other dogs as well. Lol! Open business to let poeple view the dogs, tell us cannot look at the dogs? Then why not just open to only appointment only and to potential buyers and not display the dogs openly? 🙄
Daryl Cheong Kok Weng
I would like to thank Edwin from The Pet Safari Serangoon NEX for his kindness and efficiency in helping me by first calling other outlets to check on the availability of the product that i was looking for my discuss fish tank . I really appreciate his patience throughout the whole process and Edwin sharing the correct information from his knowledge. On top off that he still double check the instructions behind the product and make sure everything dosages to use correctly than he give it to me. Edwin's dedication is definitely worth an encouragement and I hope ( The Pet Safari -@NEX Serangoon ) will appreciate the worker like him and award him accordingly. KEEP UP THE AWESOME WORK - EDWIN ! And thank you very much for everything !! Sure will come back again. Thanks ....
Aishah Johari
Bought my beautiful girl here on 7th december 2024..been with me since..healthy and active..all good...only this store i found her patten..will get another hamster here in the future👍 …
Devi Raj
This was our first time getting a hamster for my son, and I was feeling quite overwhelmed. I called the Nex Pet Safari outlet and spoke with a gentleman named Clement. He was incredibly patient and kind over the phone, taking the time to answer all my questions clearly. I immediately took down his name and decided to look for him when we visited the outlet. When we arrived, Clement remembered our conversation and had already checked the availability of the breeds we were interested in. He walked around with us in the store, patiently explaining everything we needed to know about hamster care. He also made sure to answer all my son’s questions, helping us get everything we needed to create a safe and comfortable home for our new pet. Even after making our purchase, Clement went above and beyond—he took the time to help us set up the cage and ensured we left with confidence. His customer service, knowledge, and genuine care made this a truly wonderful experience. Thank you, Clement, for making our first-time pet journey so smooth and memorable! Kudos Tang Jia Jun, Clement! Special thanks to Yen as well for your assistance in packing and setting up as well. Thank u very much guys!
Patrick Toh
Good experience in this store a month ago , staff Edwin is patient, friendly and helpful to me. Bought my cute hamster teach me how to care my hamster so far so good 👍highly recommend.👍 …
Elvina Heng
I'm love to see animals .dog n guinea pig . But is too expensive to buy . I'm have a old dog at home . My dog favorite shop full of food . Titbit. Upstairs staff is so friendly . Unlike the downstairs . Upstairs Staff recommend a lot of things n give advice what cat or dog loves .
何昭庆
Sun sensen service was very good that we decided to come back to this branch once again to look for him and get our 2nd hamster. He really took the time and effort to explain to attend to our queries and assist us even after the store was closed.
Fabien Goh
Big space, lots of item for Pet's owner to purchase here. Staff was super helpful too.
Jo Donut
Staff Edwin at Nex is very knowledgeable and patience. He guided me through on how to care for hamsters
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