First, our order for item clean up was not done during collection day/ time. Second, we went to collect another day and the shop is still closed at 11am even they indicate open daily from 9am to 9pm. Lastly, washed item was not even packed in a bag and I can still see dirt on the item. I doubt if cleaning was properly done and definitely will not engage their service again. Wasting time and money. The urgent contact provided at the notice board also not contactable. What a joke.
Advise the shop to improve their overall service. Counter service is friendly but not the cleaning or the overall management.
Kristen
Terrible customer experience. Wasted my time coming down to collect my item but there was no one at the booth from 9:14 am till 9:50 am. Doesn’t answer any of my calls or WhatsApp messages. Will not come back again if they cannot even respect their customer’s time.
Company finally responded and said their opening time is 11 am to 9 pm which is ridiculous because the WhatsApp message to collect my order indicated 9 am to 9 pm, Google indicate their opening timing is 9 am to 9 pm, and worst, their website puts 8 am to 9 pm. Inconsistent opening hours. Engage at your own risk. Should have checked their lowest reviews on Google and Facebook first before wasting my time engaging their service.
Positive Reviews
Sony Xperia
Convenient location as just inside fair price market. Satisfied with the service too.
Eyren Tan
I sent my suit here for dry cleaning and was really impressed with the service. The staff were professional, friendly and took great care in handling the garment. My suit came back spotless, well-pressed and looking brand new. The turnaround time was quick and the price was very reasonable. Highly recommended for anyone looking for reliable and high-quality dry cleaning services!
Fairy
Pricing is similar to other places. Dry cleaning of a men’s suit costs $16. Quality is good and turn around in only 3 days.
Crystal Lee
Dropped off stroller in the morning and picked up a clean one after work. It’s the first time I got it professionally cleaned so there were some really tough stains, but it was a good job otherwise. Affordable too!
caleb wong
Had two cardigans dry cleaned here—they came back looking and feeling like new! Fast, professional, and great care with delicate fabrics. Highly recommend!
Cindy Choong Honoré
Sent my tweed jacket for dry cleaning after the holidays. Jacket came back looking all clean and new. The two Malay ladies at the counter were very friendly and kind when I went for collection. Location is great too. Keep up the good service, The Care Laundry at NEX! 🥰 …
geena ang
went to dry clean a tie, they were very efficient and quite well priced. the staff was very friendly and professional 10/10 would come back again
Christina
Service was prompt, Staff was pleasant Overall, the turnaround time could be a bit faster
Fair pricing
deer deer
Put my shirt to clean here and the lady at the counter was kind and explain to me the cleaning services. She even offered to help me fold my shirt as I did not want to bring the hanger home. Recommended (:
Sylvia Lim
I went to get my graduation gown dry-cleaned, and Ayu was the staff that served me. She was extremely kind, informative, and polite, so it was a joy to have her serve me! The clean was done well, and fast as well. Good job!
Brandon Ong
Great service! Sent in my suit jacket and dress shirt. Took them 3-4 days and it came back super clean. There was a stubborn crease on my jacket that i couldn’t get rid off but they managed to resolve it. Thank you!
Jian Zhong Soh
My wife found this new laundry cleaning outlet within Fairprice itself and we decided try it’s express cleaning service. Ready to collect within 1-2 hours and run other errands within mall/dinner. Quality of work done was great.
Eevee Yeo
Just had my stroller cleaned. Super awesome service and staff ayu was super friendly and sweet to answer all my questions.
