Welcoming and very helpful staff Gladys and Jocelyn. Gladys impressed us with her knowledge of the products and was very supportive, efficient and patient helping us with our purchases and helping us to set up our phones. Both Gladys and Jocelyn made our visit and purchases today (Galaxy A16 & Galaxy A36) easy and stress free. Well done Samsung for the excellent sales and customer service. Can’t wait to use our new phones!
Tango
5
FANTASTIC Sevice provided by Jocelyn and is she is super patient and good service provided.
Patrick is always smiling and helpful.
Please patronise Samsung Nex to get the above expected expectations.
Lian Chin Yee
5
I had a very pleasant visit and experience at Samsung Nex. Gladys is very friendly, helpful and most important is very patient. Thank you for your excellent service. I hope Samsung will keep her to help customers like us. I always ask help from her and she is always willing to help happily. Today she help me choose my new phone and purchased from her. She helped me with the set up and explain to me all things I want to learn. Thank you, Gladys!
rita kang
5
Bought my galaxy watch 8 & s25 ultra from here and was served by Gladys. Incredible service from her , she was very patient and dedicated to her work. Very knowledgeable and answered every question promptly. Will be back to be served by her only!
Pankaj
5
Went over here to change my phone to an S24+. Gladys who is part of the team was very courteous and helpful. She told me exactly what were the offers prevailing and how she can help me with the trade in. The team was very efficient in changing my device and transferring all my apps and data seamlessly. Highly recommend this store.
Cecilia Lim
4
I would like to write a review for this shop at nex. Special shout out to Jason who was detailed, meticulous and very patience with me where I had the worst customer experience at starhub shop at plaza singapore and customer service at Samsung itself. It was an absolute nightmare that day when my new flip 6 about 1 month old went blank on me. Out of desperation, I bought another phone from him. An brand new s25 ultra. With his excellent service, I decided to buy a samsung watch from him today. A pity that they are closing off this store in a month's time
Richard Sng
1
I’ve generally had good experiences with Samsung in the past, so I was shocked by how negative my visit to the NEX outlet turned out this morning.
I went in simply needing help to unlock a brand new Samsung phone I had purchased the night before. Instead of receiving support, I was met with a staff member who was unhelpful, dismissive, and quick to push the blame onto me. He claimed to have over 10 years of experience, but rather than assisting, he focused on insisting that the problem was my fault and that my only option was to visit the service center—where I might be charged $30 for a reset. It felt like he was more interested in proving a point than offering actual support.
To make matters worse, I witnessed this same staff member treating another customer with a similarly negative attitude. It’s baffling how someone with such poor customer service skills is allowed to represent the brand on the front line.
Frustrated, I went home and turned to YouTube for advice. I then contacted Samsung’s online support chat, where a friendly representative guided me through a simple reset process. Within 5 minutes, the issue was resolved—at no cost and with no blame-shifting.
This made me seriously question whether the staff at NEX lacked basic product knowledge or were deliberately being obstructive. Either way, it’s a terrible reflection on the brand’s in-store service. Samsung needs to take a closer look at who they’re putting in front of their customers.
Suzanns Lee
5
We were served by Gladys who is kind and very helpful and patient.. She explained everything clearly and answered all my questions. I am very pleased by her service.
Alex Teo
5
Patrick is very helpful. Very patient and helpful to explain ZYM plan subscription and set up my A9 LTE tab. Excellent service. Keep up the good service!
James Ho
5
Date visit: 9 Jul 845pm
I'd like to extend a huge thank you to salespersons (a Philipines female sales person) at the Samsung Experience Shop at NEX for her outstanding assistance.
I encountered an issue with the payment for my pre-order, which was quite frustrating. However, she was incredibly helpful and supportive throughout the entire process.
She intro through the Watch 8 product very well to me, answered all my queries and assist me in pre order process.
Her patience, professionalism, and willingness to help me a happy customer. Thank you.