Quite a few staff walking around looking relaxed. Only 2 staff at the counters serving. Half an hour passed and only 1 customer got served. Many people waiting patiently and started to complain. It seemed quite inefficient
zhihao
1
2 people handling the queue just put people in the queue for no apparent reason, that is why the queue is so long. visited the branch on 11/6 3pm to open a USD account for business banking. there was no chance that this could be done without an appointment in this branch, but the person handling the queue put me into the queue to wait 1 hour for nothing. call centre also cannot handle the situation at all, telling me to go down to the branch but in the first place, can book the appointment online. worst bank ever?
Meow Jun Oh
1
Same as what everyone else reviewed, went there and turned us away. What for you open a branch outlet if you are not even going to be providing services to the customers? No wonder I rarely see or hear people using Maybank, cause its this bad.
Ruben LM
1
This place is not serious. The aunty at the door was more interested in turning everyone away saying "you can do online" than attending to the customers.
We went to open a Business Account and she said "you can do online". When we said we need to ask questions and need two signatures she answered "if you need to signatures then they will ask you to come back here".
If they turn away a big business account I cannot imagine what can they do to the regular folk. OCBC next door received us with open arms, now they have our business account.
Gerard Ong
1
I really regret opening an account with Maybank. Such a hassle to close my account. I cannot make an appointment, I have to go down to the physical branch. Was told only 5 persons in front but did not mention other people on “other queues”, ended up waiting almost an hour. Not transparent, no consideration of how to improve workflow for their customers in today’s day and age of technology. When banks can make an appointment with customers to discuss their investment plans but not to close their account, it just shows you where the bank's priorities are. Only consolation was the person at the counter was really nice and fast. Annabelle was her name.
If you want to open an account with a bank, I would highly recommend CIMB. Can open an account online and without walking into a physical branch, AND most importantly, there is no minimum deposit sum I need to keep with them. It can be $0 and there is no monthly fee. CIMB so far is the only one who does this.
Tiffany Theresiana
1
call in the bank on Saturday at 5:30pm to ask for the closure of account. the Customer Service (CS) is totally rude, no patient at all. When i repeat to confirm for action needed, the CS just SIGH me off and keep telling me "as per mentioned...". showing her attitude and ask me to "get lost and faster-hang up the call" vibe. this is not the first time, a call in to Maybank and received such horrible service.
whatever
1
maybank, kindly look into your staff mr toh on his behaviour and attitude towards senior citizens. not polite and takes his time talking to others whilst senior have to wait for a queue number. kindly educate, as a front line staff, issuing only queue number as his duty at that time, protrays an important image to the consumers , and if not properly managed, reflects badly on maybank. 13june 1130am.
Ant Tan (Ant)
2
Had a pleasant and yet unpleasant experience with Maybank frontline. The auntie ( wearing face mask)taking care of the frontline will shout at you if you happen to accidentally stand in front of the counter top. Please take note Maybank management. Their hotline sucks too, not even a CS pick up the call.
Cassie Tang
1
If I could, I would give zero. The service is awful. Noisy, cramped, and long line. In order to create an account, I visited there and asked about the documentation required to start an account. I made sure I had everything ready and the documentation required to start an account when I got there. After I waited for one and a half hours, the employee at counter 16 reviewed my document and directed me to another man who took a long time to persuade me to purchase 10 to 15 years of insurance rather than open an account. When I asked before I went, no one informed me that I needed to purchase an insurance plan in order to open an account. I can consider to invest if I have already had the account. But they refuse to open an account if I do not buy insurance. Although I will deposit my money at the bank, I do not feel secure doing so. I chose to leave without opening an account or purchasing insurance since I felt that the entire procedure was a waste of time. Furthermore, my colleagues made accounts at other branches without experiencing the same treatment, thus I doubt that the man at count 16 is racist or just lazy. The worst bank encounter I've ever had. I'm never going to enter this bank.
Janie Heng
1
Super inefficient and slow. Waited for more than 3 hours just to open a fixed deposit account when there are just 9 persons in front of me. I think the process is very inefficient because the person who is attending to me need to keep going into the backend to get approval and then transfer me to the counter and wait further. In this tech savy world, please look into your process and improve.
If you are so inefficient, dont ask your customer to go back to the bank to wait when there are 5 customers in front of you and you have to wait more than 2 hours for the 5 customers.