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Quality products and services
Based on 15 reviews
Out of 217 shops
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Kevin Kuek
Had a great experience at the M1 shop in NEX, thanks to Shin. He was friendly, professional, and extremely patient in answering all my questions. I had quite a few concerns and he took the time to explain everything clearly without rushing. His service made the whole process smooth and pleasant. It’s rare to come across someone so helpful and attentive — truly appreciated. Highly recommended!
Jessica Koh
I went to the outlet to sign up for a new home broadband line, Ms Mon Leong helped me with it. She was fantastic - very helpful, pleasant and gave good advice on the package and router to go for. Would highly recommend her!
Thomas Tan
I had an excellent experience with Jamie from M1! She was friendly, patient, and extremely knowledgeable. She took the time to understand my needs, explained all the available plans clearly, and helped me make the best choice without any pressure. Her professionalism and warm attitude made the entire process smooth and stress-free. Truly a great example of top-notch customer service thank you, Jamie, for going above and beyond.
Ang Cheng yong
Yen ling had provide very efficient and giving me good options to renew my plan. Advise me to trade in my old phone with good pricing instead of sourcing outside save my time and hassle. She's really professional and helpful. Thanks.
Melissa Ng
Had an excellent experience at the shop thanks to Elwina! She was incredibly helpful while I was getting my new phone, making the whole process smooth and stress-free. Her customer service was top-notch — friendly, knowledgeable, and genuinely attentive. I'd love to come back here again.
nur sussilawati
Ms Size Yen Ling and Mr Kelvin attended to us. Mr Kelvin helped us set up our new phones and Ms Size Yen Ling helped to explain how I will save more with the new plan and was well-versed with all the phone types and the promotions. Administration matters were seamless too. Thank you for the exceptional service.
FuRry
Would like to express my gratitude to Mr Johnny Huang for being for extremely patience with my kids and I today. Spent so much time explaining, making sure that I understand what I am paying for and such. Also helped me to save money by recommending to recon my fibre since my contract is up. Went extra miles to help us with transferring data from old to new phones. M1 should really use him as an example to train other staffs. Would like like to thank Ms Mon Leong for assisting me. Cheers!
Moon Ho
Mon Leong was my service assistant today at this NEX branch. Recontract was swift and effortless. She listens and understand my lifestyle before giving wise advice on the best plans for my needs. I really appreciated her help and honesty. Also impressed with colleague on her right, turning obviously unhappy customers into friendly bantering ones.
Shirley Wong
Today morning I head down to Nex m1 shop to recontract my broadband. A professional assistant Mon Leong explains clearly to me which plan I needs. She's really a excellent service assistant. Thank you so much. Keep it up Mon 😘 …
Pam K
Had to settle several Phones in my family and Manny was patient and helpful- thankful to have been assigned to him. Great service. Many years with M1 because of great service - please always have physical M1 shops!
Shuang Wang
I had a great experience thanks to the excellent service provided by Wang Jia. He was professional, friendly, and very attentive to every detail. His positive attitude made me feel welcomed and well taken care of. I truly appreciate his dedication and hard work. Thank you for making the experience so pleasant!
Lloyd Phua
I recently upgraded my iPhone and ported in to M1 at Nex, and had the pleasure of being assisted by Mon Leong. She took the time to explain the promotion terms and criteria thoroughly, without rushing or glossing over the details—something I truly appreciated. Her product knowledge and calm, assuring tone gave me full confidence in the deal I was getting. The whole experience felt smooth and trustworthy thanks to her attention to detail. Highly recommend seeking her out if you’re visiting the store!
Ling Ling Khor
We received excellent customer service yesterday & today at M1 Nex from Ms. Mon Leong. She was incredibly humble, professional, and patient while addressing our inquiry. Despite the complexity, she handled everything with remarkable efficiency and ensured that the issue was fully resolved. Her dedication and effectiveness truly set a high standard. Ms. Mon Leong deserves the highest recognition from M1 for her exemplary service. This was, without a doubt, the best customer service experience we've ever had in the telco industry. Thank you, Ms. Mon Leong!
Ivan NEO
Yen ling and oppo promoter kelvin was so helpful and friendly doing extra mile for transferring the data and giving us the best deal in town. Provide exceptional customer experience! Well done kudos to you both and all the best in your career! 🙏 …
Benjamin Wang
Sze Yen Ling provided us with unexpectedly high-quality service, unlocking many discounts for us and making us even more loyal M1 customers. We truly appreciate it!
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