Lenskart NEX serves as Singapore's premier technology-driven eyewear destination at #01-49, bringing affordable and quality vision solutions to Serangoon Central with over 600 frame styles, premium sunglasses, and comprehensive eye care services. As a leading optical retailer powered by German technology and Italian design, this NEX location combines competitive pricing with professional optometry services, offering complimentary eye checkups conducted by certified optometrists for customers exploring Singapore's northeastern retail hub.
The expansive showroom features prescription eyeglasses starting from budget-friendly options to premium designer frames, progressive glasses for mature customers, trendy sunglasses, and contact lenses with accessories for complete vision care. Expert staff provide personalized consultations and genuine advice, while advanced eye testing technology ensures accurate prescriptions and optimal lens selection, all supported by generous policies including 14-day free exchanges, 30-day returns, and one-year warranties on all glasses purchases.
Operating with convenient NEX mall hours and offering free shipping on orders above 0, Lenskart NEX serves busy families and professionals seeking reliable eyewear solutions during their shopping visits. The store's commitment to best-in-class products, complimentary eye testing, and customer-focused service excellence makes it the go-to optical destination for residents and visitors exploring comprehensive vision care in Singapore's vibrant Serangoon shopping district.
the service here is pretty dismal, i visited twice; once to order a lens replacement for my glasses and again to pick up the glasses. both times, no one approached me to assist me, i instead stood around for a good few minutes and eventually had to approach a staff member myself (the store was not crowded during either of my visits). all staff members i spoke to were very curt, unfriendly and impersonal. so vastly different from the service you get at owndays, where all staff members readily approach you & are very cheerful! giving 3 stars because the glasses were ready quite quickly, though the estimated waiting time upon my order was much longer than i anticipated and it was only after i clarified with a staff member that i was informed that the estimated waiting time is usually much longer than in actual.
Positive Reviews
Javier Tan
Heads-up: If you’re getting your specs fixed at Lenskart, be prepared to wait a while!
I’ve usually had good experiences here — the staff is polite and the service overall is solid. But the last time I visited to get my glasses repaired, I ended up waiting nearly an hour, which felt a bit excessive for a basic fix. It was especially tough since I couldn’t see properly without them, so walking around “blind” for that long wasn’t fun.
It’d be great if they could speed up minor repairs or at least give a better estimate of the wait time.
Still, they do offer a wide selection and the staff is generally helpful. Just don’t come here in a rush if you need something done on the spot.
Update! The only branch that knows their policies well and always serve with a smile!
M L
Was served by Wilfred, very experienced and patient optometrist. He offered me personal opinions as well on how to choose frames that suit me
Extremely impressed and grateful...keep up the great work 👍🏼!!!
Ganbatte!!! …
Brinal Chua
I was attended to by Max to get my progressive + transition lenses for my Oakley frame. Firstly, the price is unbeatable at $375 for 1.67 thinness lens with less distortion. So, there is no need to go JB because the cheapest quote i got from JB was S$800+ 😮
Max is so meticulous. He kept adjusting my frame until it fits perfectly. Overall, very good customer and user experience. Highly recommended!
Crystal Yong
came here to try my luck to get them and adjust my glasses (not their brand)
they warned me that it will not be covered under warranty if anything happens but I was ok. so they fixed it for me for free! super nice about it, fast service 👍 …
Louis Tay
I enjoyed my entire experience with Lenskart. When I entered the store, I approached the staff named Wilfred Koh to order 2 pairs of spectacles. He greeted my partner and me with a warm smile and offered his services to us.
Throughout his entire time, he was very gentle and informative. He was also very patient with us during the payment process. Of all the staff members including other retail stores that I have encountered this year, Wilfred really stood out the most. I even asked for his name so that I could write a good review for him. If you guys are visiting Lenskart, Nex, be sure to look out for him!
ChariCAM
I would like to highly commend Wilfred Koh for his service on 11 Jun 2025. My partner and I had visited the shop just a day ago and did our eye checks and chose our frames but failed to get it done due to time constraints. So, we decided to return the next day.
We were served by a different staff this time - Wilfred - as compared to the lady who served us the day before. And immediately, his service really stood out. He was gentle and polite in his demeanour, soft-spoken yet spoke to us in a very informative way. He put in his utmost effort to help us whenever we had questions and tried his best to get us the best deal. He knew most things well when prompted as well. And throughout the encounter, my partner and I felt very satisfied with his service and his smiley jovial demeanour.
My partner and I left the shop thoroughly impressed by his service and both commented on it without being influenced by one another. With a passing statement by my partner that he wanted to write a good review for him, I suggested that we return to get his name so we could write this review. We are so pleased that we were doing this review from our hearts and not because he asked as well (which would either leave a sour taste in our mouth as we wrote something that was the bare minimum, or we’d pretend to write it but go home and not do so).
Please look for Wilfred Koh when you visit lenskart at NEX! A really helpful staff whom all service staff should learn from. And to lenskart management, you should be promoting people like Wilfred!
alberty bob
A pleasant experience with the patient Jackie Chan who has no relationship with the kungfu star. We are happy with his thorough of different types of frames and lenses that are suitable.
jay fernandez
Range of products is fairly wide and in trend.
Service by Rawi was exceptional, welcoming and warm, gave good advice on products fitting our needs, very patient in sorting out our orders, going beyond in accommodating our requests.
Jacky was great with his technical knowledge and we are very confident in the eye tests he conducted for us. He went the extra mile to adjust and clean my existing pair of spectacles when he noticed that I was having issues with them.
Looking forward to getting our new spectacles!
Fazli Wahid
Have been following Wilfred since he was stationed at Wisma Atria.
Lenskart is lucky to have such valuable staff working for them. He is very knowledgeable in his work, a humble guy, cater to customer needs and requests. Last a very down to earth person
Looking forward to be serve by him again!
Clo’s Laobu
Came on a weekend evening, it’s not very crowded. Join 2 years membership for $30 to enjoy 1 for 1 yearly. Price is reasonable for 2 pairs of Blu Lens glasses at $300. I’m served by 2 staffs and both are very friendly, professional and not pushy at all. Will recommend Lenskart as compare to other competitors.
Li Jiun Shai
Good customer service. Friendly and very helpful. Look for Jacky when you are here! We took our own sweet time choosing the frames but he is patient enough to share his knowledge and experience. Thank you!
randy
visited this outlet on 12June 3pm to get some glasses hook replacements and to check if my glasses were levelled on my face. the female staff (didnt get her name :”))who attended to me was very meticulous in adjusting my glasses for me, and the the glasses sits really tightly and comfortably on my face. thank you so much : )
salinah johari
Bought 1-for-1 progressive lens glasses which came with detachable sunshade clip ons. Very happy with the outcome as the 1.76 index Tokai brand lenses were really thin. I was served by Jacin & Alvin at Nex mall. Superb service by the lovely staff.
Jun Xian
Purchased their lens replacement voucher and headed down on 8th July for eye test. Lens was ready on 11th July and collected on 12th July. I would like to appreciate the staff on duty, Qin Li, for her friendliness and patience during my visit on 8th July and making it a pleasant experience! 😁
Would definitely change my lenses with lenskart again !! 🤩🤩
