Guardian Health Beauty Pharmacy Serangoon NEX Click Collect

Pharmacist is very helpful and available during their working hours.Love the new self checkout counter too. Giving three stars because there is this old Chinese aunty in full black attire (working as a promoter) always walking around trying to promote her stuff and diss other company products even own guardian’s products. Really ruined my shopping experience. Had to shoo her away all the time.

I visited the outlet to browse around and check out their sales and promotions on 3 March. The atmosphere and ambiences was totally very unpleasant and unwelcoming. All I heard upon entering was chattering and laughter of Promoters ( At the Health & Wellness Section ) This was really upsetting and made me not want to pay a visit here again. The overwhelming numbers of promoters here is already ridiculous. They do not have to worsen our experiences visiting here by making noises, blocking our ways and even talking in front of my face when I walked past and asked for them to give way. Please Address this Issues, the Guardian team. I really understand that they can talk and interact to one another, but not to the point it makes a customer like Myself not want to pay a visit here ever again.

I should have read the reviews before my visit. I asked the pharmacist for a hydrocortisone cream for treating hemorrhoids and she promoted different herbal cream without hydrocortisone. I eventually insisted of having hydrocortisone cream and she handed me a skin hydrocortisone cream which stated NOT to be used for hemorrhoids. I'm not sure how she gained her uni degree.

DO NOT VISIT GUARDIAN at Nex. I visited Guardian at Nex mall today, 10 July 2024 between 6pm - 7.20pm. I would like to give some feedback regarding my shopping experience. There were three promoters (2 named Jasmine - Avene, Talika/SVR), and the last promoter is from Uriage. The Uriage and promoter from Talika/SVR were extremely rude in their approach towards me, as a customer. I did not request for any help with any products nor make any eye contact, yet they approach me, without asking me first if I needed any help.. The Talika/SVR promoter simply pointed to my mask product in my hand, never address me despite not knowing her personally, commented in a rude manner as though I was in a wet market, advising not to buy this product, and instead, buy the Talika mask because my face has pimples. The Avene promoter in fact made a expression to the Talika/ SVR promoter, as a receiver, I interpreted it as a “cynical” expression, before commenting that my reaction is weird to the promoter. The Uriage promoter also did not address me and went on to comment that my face is like that, I should use these products. Before she could continue, I stopped her. Addressing a person to get their attention is basic respect and courtesy! Furthermore, they would make judging remarks acting as though they are dermatologists in a bid to push you to get their products. The attitude of the promoters stationed at Guardian is really appalling. I don’t even expect any good customer service from Guardian at all. But yet, I cannot even shop in peace! The number of promoters in Guardian is extremely irritating when the store gets crowded. It is really not even necessary at all.

The two cashiers spent a long time attending to two customers with refunds or exchange and were oblivious to the long Q. I asked a nearby staff if she could open another cashier counter and she was more than happy to do so. I then told one of the earlier cashiers seeing the long Q, she should have called for additional help or asked the customers with refunds to form one queue and free up one counter for the other customers, and she just gave me a blank look. Totally no initiative. Terrible customer service! Would have given one star but the third Indian cashier saved them. The management should bring in auto-pay kiosks, like Watsons.

Visited the store on Tuesday and saw the promotional tag on the shelf that’s why decided to buy some. However when making payment at the cashier, cashier said promotion was over last Sunday. It has been 2 days yet the promotional tag wasn’t removed so whose fault was it? Yet the store manager didn’t want to honour the discount. Shame on being a reputable company. There are better places to buy from then yours.

Pharmacist in this outlet are never friendly and often unhelpful. Instead of finding out the problem, they simply reply with flat tone to turn customer away. Guardian should send them for counselling.