Reviews for Genki Sushi NEX

葉凱萱

August 24, 2025

1

We had an extremely disappointing experience. Despite many empty tables, we were left waiting outside for a long time with no assistance. Several staff members saw us but completely ignored our presence. When we finally got seated, the service continued to be slow and inattentive. We arrived at 3:20 PM and our initial sushi order only arrived nearly 30 minutes later. Attempts to ask for help were brushed off or ignored, and the staff showed little sense of responsibility. Overall, it was a frustrating and unpleasant visit. Definitely not coming back.

kavindi fernando

August 24, 2025

5

Newly released items from Genki Sushi was very delicious. Here are few for anyone new and interest of, - Tori Paitan Ramen - Triple stack Salmon Belly Gokaimori - Akami Gokaimori - Spicy Maze Soba - Seafood Gokaimori We are so exited for our next visit.... Would highy recommend to anyone and do not forget to try the new items at your visit. @Genki Sushi Nex

joyce tan

August 24, 2025

1

We have always visited this outlet every weekend but it was the worst encounter today with all their staff members. Absolutely atrocious customer service. At least 4 staff that had the same atrocious attitude, likely new staff as we haven’t really seen them previously. We came at the exact time the app called our number yet they said they called us multiple times with no response. The app just called our number and we just arrived—they did not call us multiple times. When we asked how long we need to wait for our turn, they said we need to wait for another half hour. Obviously this will be the last time we are going to visit. Genki please fix your staff’s attitude. Zero customer service and they didn’t even bother to try to salvage the situation when it’s obviously their fault. They were just trying to give other customers the seats without even following the app bookings. So what’s the point of having an app that can pre book seats? Plus, why put the blame on your app customers when your staff are the one prioritising walk-in customers? Families with kids, please don’t bother coming cos their staff will just give you bad attitude.

Robin Choy Nam Lau

August 24, 2025

5

Good selection of sushi and cooked food, I like the seasonal menues. Fresh fish, cooked items are fried to order so piping hot. This location is always clean with good service! :)

Fadzil TSA

August 24, 2025

5

Always happy to be eating at Genki - food is good, affordable, and service is great! There’s always some form of promotion happening with new items to try.