My mother likes the bread here very much. But she encountered something unpleasant recently. One time, she saw a fly in the bread cupboard and kindly reminded an employee named Miko. As a result, the salesperson rolled his eyes at her. My mother also said that she didn't know why such a big company hired a salesperson with tattoos all over his hands and wearing rings and earrings? Don't they know that people who work with food are not allowed to wear jewelry? Or do your company employees not take hygiene classes? I will file a complaint with the Ministry of Health about your company.
Reo Kawamura
1
My recent visit left much to be desired. Despite being the second customer in line, the staff seemed more preoccupied with accommodating others who arrived later. There was a clear lack of communication between the team members, as they failed to acknowledge my rightful place in line, causing unnecessary delays and frustration.
Moreover, when I inquired about a specific cake for my sister's birthday, I was informed it was unavailable, only to witness another staff member retrieving it moments after I had already made a purchase. This blatant oversight not only inconvenienced me but also displayed a disregard for customer satisfaction.
Furthermore, the handling of transactions was inconsistent, as I was left waiting without being offered a receipt, unlike the first customer who was promptly asked. This lack of attention to detail reflects poorly on the management and training of the staff.
While the service was polite on the surface, the overall experience was marred by incompetence and inefficiency. It's disappointing to see such a renowned establishment fail to meet basic standards of customer service and queue management.
If they were going to make me wait so long, they could have upright told me if i was willing to wait for the smaller size blackforest cake. Told me don’t have, let others cut my queue and make me wait again for simple things like receipt cos she threw away. Waste of time which company won’t even contact customer to apologise.
WenD Tan
5
Their strawberry shortcake is better than the Japanese version of the cake $5.10 from chateraise at novena. And at $3.80 it's a good deal.
Spring
1
70% of cakes contained cream???? The standard has dropped so much. Spent $30 for the cake just full of cream?omg vvv disappointed
WL Kong
1
Staff want the q go fast but didn’t double check the items, in the end cashier overcharged customer. I think four leaves have to retrain the staff that four leaves not a fast food shop, no need rushing customer for make fast payment without double check