The doctors and receptionists are very friendly, but the internal management seems messy. I made a appointment last Saturday for today at 12pm, been told try to come early. I though the doctor might need have lunch not too late, so I tried to left work earlier. but I almost waited half an hour until 12.07pm still not my turn.as I knew they let someone walk in before my turn..I am totally understand the time cant be precise ,so dont tell me come earlier as I only have 1hour for lunch break!! finally I had to go back to work without seeing doctor.
Positive Reviews
Jasmine Kuek
I had a wonderful experience with Dr. Bing Mei. She is incredibly patient, attentive, and truly takes the time to understand your concerns. I went to her for acupuncture to treat a stiff neck and to improve my overall well-being. After just a few sessions, I noticed a significant improvement—not only did my neck feel much better, but I also started sleeping more soundly. Her calm and professional approach made me feel at ease throughout the treatment. Highly recommend her to anyone looking for effective and holistic care through TCM.
Serene Pear
I've had a great experience with physician vong u chan. She is knowledgeable, attentive, and take the time to understand my health concerns. The treatments have been effective, and I feel a noticeable improvement in my overall well-being.
Catherine Tan-Goh
I am very impressed with Dr Vong U Chan for her care, experience and knowledge in treating me of my constant chronic cough. Despite seeing my GPs many times my coughing episodes never get better and since I started seeing Dr Vong at EYS at NEX, I always fully recover after 1 week of herbal medication. Now I am continuing to see her to build up my immunity and overall health improvement! Thank you Dr Vong!!
Eddy Pang
Team provided great customer service! Thank you Sheng Ying, Meow Buay & Hongyan for being very welcomimg and attentive. They made my visit with my baby more comfortable.
Big thanks to Phy Lin Jiayi for her expertise, clear explanation and compassion.
Highly recommend for parents looking to bring their babies to see 中医!
Pang Sammaditthi
I would like to commend Dr. Vong U Chan for being a dedicated and compassionate doctor who genuinely cares for her patients. Her professionalism and attentiveness are truly appreciated.
Additionally, the nurses at the Serangoon NEX clinic — Sheng Ying, Pua Ai Yin, Jiang Hong Yan, Pan Cindy, and Heng Meow Buay — have all been incredibly helpful and kind. Their support and efficiency made my visit smooth and comfortable.
Thank you to the entire team for the excellent care!
Helena Ng
Dr Vong U Chan
A very patient, meticulous and caring doctor. Always trying her best to address my sickness. She is proficient in acupuncture and scraping.
JENNY GOH
Both Dr Leong and Ms Heng is very patient with consultation and explaining that allows me to have better understanding of my condition. The dispensary lady staff also very nice in explaining the medication, sorry that I didn’t get her name. Thank you for the nice service.
Zi jie Lim
The doctor was very helpful in providing the recovery I had for a thumb sprain injury I had delayed to seek treatment and provided lots of feedback about my condition and had solve my months long pain after multiple visits.
Leung Bing Mui - was the TCM doctor
Lee Xuewen
Visited physician Uchan for various time for my left shoulder injury! She is very experienced in her diagnosis and very helpful! My left shoulder feels a lot better after her consultation. Thank you for healing me!! :)
Caleb Koh
I was attended by Chinese Physician Chia Yi Ying at NEX. She is patient, friendly and caring. Very comfortable and strongly recommended.
Lynn Wong
Physician Vong U Chan has been following up with my child after our initial visits with Physician Lin. Her meticulous questions about my child's habits allowed for customised medication during each visit. Over time, my child's immunity has significantly improved and he is now less prone to catching colds and coughs.
As a parent, I value efficiency, especially when managing a young child. Physician Vong's shorter waiting times and her understanding of the need for concise, effective consultations make her my preferred choice for my child's symptoms. Nonetheless, I would definitely visit either of them for any follow ups or alternative medication advice!
M Lee
Pleasant visit to the clinic and attended by Physician Vong U Chan. She is a very nice and attentive doctor. She customised each round of medication on every visits based on my needs and helped with my symptoms. Her prescription's definitely have improved my overall health. I am very grateful to have consulted her the first time .
Ethan Sia
Dr. Lin Jiayi is an amazing professional. She helped to improve my general health and well being. Will definitely recommend.
As for the counter staff, these ladies are very nice and patient to us as well. I know some people do encounter some bad experiences from time to time, but please try to understand and be kind as they are human as well. They do have busy periods and are already trying their best to help us see the doctor as soon as possible.
Overall, will definitely recommend. Keep up the great work!
shannen ho
Physician Vong U Chan is a caring and competent doctor whose medicine and approach to customise each round of medication have helped me to tackle my sinus, heatiness and also more recently my sandfly bite allergic reaction. I initially didnt want to see any doctor, thinking the bites will heal on their own, but the bite marks spread all over my body within a week. Despite seeing a GP, the bites remained itchy and obvious. Physician Vong managed to prescribe a few rounds of medication that helped the bites to stop spreading, heal and eventually there were no scars. Really grateful to receive treatment from her, and will know who to find when I have other health issues in the future.
