Reviews for Baskin-Robbins NEX

Ting

August 24, 2025

1

Not good customer service. Was asking if their seasonal flavour is still available, the person don’t get me and I said the one on the banner. He just mumbled something and then ignored me…..? I have no idea if the seasonal item ended or is just out of stock. In the end I just left not buying anything since they have no intention of continue the service……

tomyumdumpling

August 24, 2025

5

Visited the ice cream shop on a weekday night. This ice cream shop seems to be a popular choice as there is a queue even though it is after dinner on a weekday! Although there is a queue, the staff is quite efficient. There is a wide variety of ice cream flavours and some flavours are really interesting too! I tried the almond fudge and the praline flavours. The waffle cone is also fragrant! Although the seating area is crowded, there are still seats available. Definitely a good place for dessert and catching up with friends!

Deon Lim

August 24, 2025

3

On Wednesdays we wear pink, and you get discount on a double scoop. Ice cream flavours are okay, enjoyed the chocolate but not the pistachio. Portions are great when it’s discounted.

Xin Yi Sim

August 24, 2025

1

There have two Malay stuffs working on Saturday and their attitude were super bad. We are waiting to order for the ice cream while the lady staff was serving another group of customers. There have another Malay guy staff preparing for grab orders or whatever, he just left us unattended while giving a bad eye sight to us. Anyway super bad experience!!!!!1

Rita Padawangi

August 24, 2025

1

The ice cream is good but service has really deteriorated. The shop was only served by one trainee when I arrived. I was only here for a quick trip to get a birthday cake. The poor trainee was left on her own and couldn’t make decision when I pointed out the price on the cake was written wrongly ($58 on the sign in the fridge, not $63 as listed in their system. The cake is the one at the corner that now says “I’m sold” because I wanted to purchase it). She also couldn’t process any transaction with NEX vouchers because she was not trained yet to do that. The other staff left to NTUC to buy milk. How come they leave a trainee who is not ready to service the counter by herself? Then I was asked to wait for someone to come back. This was supposed to be just a quick trip and it’s just mind-boggling how this place is servicing the customers. Just because this place is always crowded at busy times, doesn’t mean it should be complacent. Sigh.