I had pawn my jewellery here last year . I was really upset with their service. Yes , I received letter of forfeiture which dated on the 03 Jan 2025 . For me , I'm not that type everyday check my email . Just today only I checked my email and realize that date was expired. My question is why didn't anyone give me a call just like a reminder right . Before anything done to my jewellery. It was my mother's gift ..and i was really upset with your service provided. In the further I would like thrice before step in your shop.
Positive Reviews
Yokie Fong
I came into the shop for some light shopping and spotted a pair of stud earrings that would really suit my elderly mum. We ran into some trouble trying to remove her old stud earrings, which had been her daily wear for many decades.
Linda was so professional and kind in handling my mum’s senior temperament. She gently distracted my mum from what we had been struggling to do for the past 15 minutes. My mum warmed up to her almost immediately, and I’m so grateful for Linda’s patience and care in removing the stuck earrings with such compassion.
This purchase felt truly worth it, not just because of the beautiful new earrings, but because someone genuinely cared. Linda wasn’t even the salesperson who closed the sale. She stepped in purely out of concern that leaving the old studs on any longer could cause damage to my mum’s skin.
Thank you, Linda, for your effort, persistence, and genuine care. It meant so much to us.
Princess Partible
Excellent Service! Reon cheong
I had a wonderful experience shopping for gold at this store, thanks to the salesboy who assisted me. He was polite, patient, and very knowledgeable about the different designs and purity levels. He didn’t pressure me into buying anything and took the time to understand what I was looking for. Truly professional and helpful — highly recommend asking for him if you’re visiting!
JORDAN
Hello I am Jessie and don’t have mobile with me . So i need to feedback using Jordan’s phone . Jordan is very knowledgeable and patient with customers. He is the GEM of your company, Maxi Cash. Jessie writing.
Claire Lee
Very helpful and patient pawn counter staff
Lina Tan answered all my mom's queries about her gold sweetly and was very knowledgeable and polite. 10/10 experience
hashashi khan
Jason has been a real champ.I was skeptic at 1st as i walk in with a "Small" budget.Jason was very patience and all out despite knowing of my small budget.Was able to get my marriage anniversary gift at last.will definitely come back to him for future purchase
frankie tan
Every month I would drop by your shop at Serangoon nex branch , your staff chantel , Sofia, Lina and rose they gave me their front counter service which make me feel happy of their services provided . Highly recommend for promotion to the above staff that i mentioned above . Thanks you .
Melanie Tan
We entered the maxi-cash branch at Nex Serangoon and were greeted by a delightful Lina Tan who patiently answered all our queries in a professional and knowledgeable manner. Having been to a number of different similar establishments, we felt that Lina provided us with an excellent customer experience. She is truly an asset to the company.
Chan Jin Ren
Jason was very informative and helpful, not pushy for sale, just there tending to my needs.
Salina Ahmad
Thank U Susan Ong she's make my day.
Wilson Tan
I bought my first gold ring today and I am very pleased about the service provided. Huge shoutout to Susan who made my shopping experience great. She was able to answer my questions and assist me in finding the perfect ring for me. What really amazed me was Susan's attitude. She was attentive and patient. I never felt pressured or rushed to make a purchase. I had time to consider and see different models. After some time I made up my mind and purchased one gold ring. It was truly a wonderful experience!
Marche Rose
KUDOS to Lina👍👍👍👍👍 I am truly impressed by the level of service you provided, it exceeded my expectations.And to her team-mate Sofia. …
zhi hao Zheng
Was attended by Lina at Maxi NEX. Great showcase of her professionalism by authenticating one of my item. Willing to share her experience & great patience was felt while she was working on my item. Definitely recommended buying from her. You will be able to enjoy the best service possible from her. Thanks Lina
Simple Momo
Lina was very friendly and patient when my mum was choosing earrings, absolute gem to the company.
I also noticed the interactions other staff had with other customers, and can see that the team in Nex are well-trained 👍
A
Came here to look for a gold bracelet today. Susan who assisted me was super helpful. Even offered to help me reshape the bangle i originally owned that was not even purchased from them. Very happy with her service :)
