Reviews for Joyre TCMedi Spa - Serangoon Nex Branch
phoebe tan
5
I love their service , they are friendly especially ms Yan, She's great with facial and face massage. I thoroughly enjoyed all sessions with her.
Jamie Ang
5
I had a massage with Ruyi today, and she was absolutely wonderful. She was very helpful, attentive, and incredibly nice throughout the entire session. I left feeling relaxed and well taken care of. Highly recommend her!
Aaron Tan
5
The service is excellent. Every time when I have shoulder problem, I will think Joyre.
My regular therapist is 如意. She very friendly and helpful. I feel comfortable and relax to leave my “body” / problem on her good hand. Trustful and reliable.
j g
5
I just finished my trial facial treatment with Ula, and I'm absolutely impressed! Ula is amazing - sincere, positive, and genuinely attentive. Despite being our first meeting, I felt like we'd known each other for a long time.
When I shared my insomnia concerns, Ula went above and beyond, providing extra attention with a longer and more intense massage. During the extraction process, she constantly checked in to ensure I was comfortable and not experiencing too much discomfort.
The entire session was engaging and relaxing, with enjoyable conversations about holistic wellness (养生之道). Ula's caring nature made me feel like I was being tended to by a concerned sister rather than a beautician I'd just met!
Needless to say, I've committed to a package, confident that Ula can help me achieve my wellness goals. Highly recommended!
Wei Pang Ng
5
Apple and 吴师父are professional therapists, good skill and solve my back pain issue. like to thanks Caelyn the branch manager who provide good services and serve me well.
just minor suggestions, I just want to enjoy my massage/treatment, don't hard selling thanks
Yuexi Lee
5
Went to Joyre Nex to have my stiff shoulders ironed out, therapist RuYi was super good, highly recommend looking for her if you need someone to press your knots out(:
Merry Lin
1
I’ve been a loyal customer of this TCM beauty outlet at NEX Mall since they first opened — around 5 years ago. I started with facial treatments and really liked my beautician, so I signed up for packages and stayed with them for 2 years.
At one point, my beautician persuaded me to buy a $1000 credit package, assuring me it could be used for any treatment — face or body. But soon after, she abruptly left, and the store manager gave me an unclear, unconvincing explanation. I had no choice but to continue since I still had my facial package and the $1000 credit.
Later, the new manager claimed that the credit could only be used for basic body treatments — not what was promised. Since all previous staff had left and I no longer had the receipt, I just accepted it and continued using the credit for massages.
Over time, I was pressured multiple times to purchase other treatments. I eventually agreed to a package with herbal bath and hip treatments. Recently, I clearly stated via WhatsApp that I wanted to do herbal bath + 2-hour massage (using my credit) + hip treatment (from my package).
But again, they only gave me herbal bath + 1-hour massage. When I asked the therapist if it was really 2 hours, she claimed she did 1 hour for body and 1 hour for legs — but the entire session started at 4 PM and was over by 4:50 PM. I was speechless, but I said nothing and left quietly.
What shocked me even more was that they said they couldn’t find my record. Instead, they wrote it down manually in a random notebook and asked me to sign it. I couldn’t even verify my previous sessions. They claimed everything is in their computer system — but after all these experiences, I no longer trust them.
👉 To others considering this outlet: please be cautious. Get everything in writing. Don’t rely on verbal promises, and keep your receipts. I stayed loyal for years, but the service and integrity have gone downhill.
Ryan Tan
5
I’ve had 2 sessions here so far, both times, Wu shifu has helped me to relieve pain. The 1st time was from knot in my shoulder after poor sleeping posture and the 2nd is after I sprained my back having fallen down. I’m very happy with the service provided.
Minette Mendoza Salita
2
Tried the 38.80 + 9% got trial massage. 30mins should be enough for neck and shoulder.They offered to add another 38sgd just for herbal oil which i did not take. The masseus used bamboo for 20mins. She keeps sniffing coz of running nose. I walked away with pain in my left shoulder. I feel there's no point of complaining as they don't really care. Mssage was not good at all! Waste of money and time!!!
Matilda L
1
This place is definitely a scam. First visits was pleasant and extra friendly but just for the sake to sell you package. They will promise to have this and that but once you bought the package everything will downgrade till your last session they will treat you super nice again, so that you continue the package.