About the Role

We are seeking an enthusiastic and customer-focused Front Desk Receptionist to join our team.

As the first point of contact for our customers, this role is key to ensuring a positive experience for all visitors to our centre.

In this full-time role, you will provide exceptional reception and administrative support while helping to create a welcoming atmosphere.

What You'll Be Doing:

Greeting and Welcoming Visitors: Ensure that all visitors to the centre are greeted in a friendly, professional, and courteous manner.
Handling Inquiries: Manage incoming phone calls, emails, and inquiries, providing timely and accurate information.
Student Matters: Handle registration processes, manage student records, and collect course fees in a timely and efficient manner.
Customer Relationship Management: Foster positive relationships with customers and assist with resolving any concerns or issues they may have.
Administrative Support: Assist with various administrative tasks
General Support: Provide general assistance to the centre management team as needed to ensure smooth daily operations.

Experience: Previous experience in a customer-facing reception role, preferably in an education or service-based environment.
Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with customers.
Organisational Skills: Excellent organisational and time management skills with a keen eye for detail.
Tech Proficiency: Proficiency in using standard office software such as Microsoft Outlook and Excel.
Attitude: A friendly, positive, and helpful attitude, with a genuine passion for delivering exceptional customer service.

Career Development: Opportunities for professional growth and development within the company.
Salary & Benefits: Attractive salary package, annual salary increments, and year-end performance bonus.
Team Environment: A supportive and warm team culture where collaboration and teamwork are valued.
Self-Care Benefits: Benefits to promote your well-being and work-life balance.

Serangoon NEX

Provide exceptional customer service and satisfaction at our esteemed education centre. Enjoy attractive benefits, and a supportive team culture.

Join us and make a difference!